SyncMate: Reported Issues Fixed!
Here we are, the new build of SyncMate is already available for downloading!
Important:
- Network connection error fixed;
- Password request error fixed;
- ActiveSync request error fixed;
- iCal, iPhoto and iTunes synchronization issues fixed.
- Auto-update feature added.
In response to comments here are some additional facts:
- Bluetooth synchronization is planned for following versions;
- Entourage sync is planned also.
Why is it asking for a password? I don’t have one setup. Please advise
When I try to download the new version, I’m getting the old one. Weird!
Still doesnt work for me on 10.5 with my T830.
No Network Device is created.
When created the network device manually there is still a password request.
I’m having the same password issue as with the earlier version.
I may have posted in the wrong spot. No matter what I do I can’t get Syncmate to recognize my Tmobile Dash with WM6. My Macbook is using 10.5.1
I’m still having connection problems I have a blackberry pearl. I have blackberry show up in the network but snycmate still can’t read it. This is with the new software. By the way thanks Helen for putting a link to this page on digg.
Wow – quick release! Great work.
I uninstalled missing sync and installed the new version of syncmate. When I plug in my Tytn II, syncmate starts and warns me that a conflicting driver is installed. It says “another driver will be disabled for a while.” Does that mean I’m good to go? How can I find out what the conflicting driver is?
Then it asks me for my password. I’m not sure if it wants my admin password or my phone password (my phone doesn’t have a password), so I tried both.
After that it just sits there and the device never connects. There are no messages on the device.
I have also tried enabling/disabling advanced USB networking capability in my PPC’s system prefs. It seems this needs to be enabled – can you confirm?
I do not see any new connection in my network settings on my mac. What should this look like? What is it called? I see a bluetooth activesync connection, but I can’t imagine why that is there.
Running 10.5.1
Thanks! Look forward to getting this working…
Thanks for the update!
I got the problem with the password and ActiveSync request and it is now gone. I managed to synchronize ical and contacts.
Now I am trying to get applications installed, but dragging cab files doesn’t work (MacOs 10.4.10, the file is shown as dropable on syncmate — with a little green + sign — but get back to its original position without being added to the list).
Also, it would have been nice to sync different calendars in iCal with different categories in WM, and also to sync the todo stuff of iCal with the Tasks in WM.
But again, this is already really great stuff! I can’t wait for the next version…
Hi guys,
nice try, but it does no work with leopard
and i wanted to add that i get in network preferences an “ethernet Adaptator (en5)” but i can’t connect my htc s620 (Excallibur)
I’ve installed the “new version with fixes” today on my leopard system. Syncmate asks for a password and after typing different passwords (I don’t have one on my mobile…) My XDA-Neo WM2005 had an IP-Problem. “The IP from the Server is not correct, try again later or check your IPConfig…”)
Please help me!!!
Thx,
Tobe
I’m very impressed by your software. However the previous version worked for me and this version won’t connect to my phone. I uninstalled this version and reinstalled the previous one, but now that version won’t work either. Any ideas?
still aint working for me, still asks for a pw and still doesnt recognize the phone
Please ignore my previous reply. After a restart (phone) everything works like a charm. Except: adding a playlist from iTunes. Clicking on the button ‘Add playlist’ doesn’t do anything. Keep up the good work!
I’m the adimn of http://www.pocketpcitalia.com.
I would like tell you that also the new beta doesn’t wrk in Leopard with a Samsung SGH-i600. When the connection is estabilished, the sync doesn’t start. Also the program doesn’t recognize the device and the Connection button is not avaiable.
Otherwise, you are doing a good job. Yours It’s a software that all Windows Mobile \ Apple user are waiting!
still getting the password error. running an Imac G5 with OSX 10.4 and a T-Mobile shadow with WM6
It runs now! Great application, everything fine. Perfect & better then Missing sync ever was.
Thank you.
And no connection to device.
Hello, I’ve just installed the latest Beta on 10.5.1 and am trying to sync with WinMo 6. Contacts seem to sync fine, but iCal is having major issues pulling and pushing appointments. Are there any known issues here?
This Does Not Work in Leopard
I am still having password issues as reported before.
Syncmate version: 1.0.0.254
Phone: Blackjack 2, WM6
Might just be me, but the dmg is giving me a codec overrun error and an invalid checksum error.
Hi, same Problem with me, SyncMate asking for Password. No Password an my O2 Xda Neo with WM 5..
Waiting for new release… No way syncing with both version now.
Downloaded, installed on Leopard ok; rebooted the phone – QtekS200 – connected Ok, but not syncing on ical or contacts either, though it shows PDA status etc. – strange..any advice is most welcome. Thanks.
FYI:
– new version of SyncMate doesn’t create an additional network connection;
– we are aware of “the password issue” and are working on it, the next build is about to be released soon;
– if SyncMate doesn’t recognize a mobile device, please, indicate its manufacturer, model, OS and your Mac OS version;
– new driver warning is OK, it’s just a notification, not an error.
@Lucas, wp
Have you tried to download one more time?
@miggie
You have BlackBerry Pearl 8100? It has RIM 4.2 OS. This OS isn’t supported by SyncMate.
@Mathieu, Tim, Rosario
Thanks for reporting, we’ll investigate it.
@Phil, Paul
SyncMate does work with Leopard. Please, wait for the next build or describe the problem in details and email to support@eltima.com
@Oliver
Thank you very much! It’s good to see happy users :)
@Giri
iCal issues will be fixed in the next build.
My Intel MacBook Pro (10.4.11) won’t recognize my T-Mobile Dash (HTC Excalibur) running Windows Mobile 6 Standard. Neither the old version nor this one works — I plug it in and SyncMate doesn’t notice anything.
sam said “I have also tried enabling/disabling advanced USB networking capability in my PPC’s system prefs. It seems this needs to be enabled – can you confirm?” Maybe this might help, but I don’t see how to enable this.
Hi Helen!
I downloaded it yesterday one more time and now everything works perfect! Awesome software! And the best of all… it’s free!
If it helps, I’m running leopard with a TyTN II.
Best,
Lucas
looking forward to the next build. is there an estimated release date?
Hi guy and thanls a lot for doing this software !
Unfortunatly it’s not working. I’ve thismessage asking for a password despite your new release :-(
I also a ethernet connection(en3) but i’m not sure what to do with that.
I’m on a Samsung i600 with W5 on it
I’m looking forward your next build to finaly sync my device !!!
Hi there,
I just got my Motorola Q up and running, and downloaded SyncMate. I’m running Leopard on a Macbook Pro. So far, it hasn’t recognized the connection. I’m running a USB cord straight from the computer to the phone. Anyone had any success with the Q?
Mine does not create the connection and I get the password issue.
Treo 750 with WM6 and OSX 10.5.1
Hello,
My Eten X500 is just not seen at all by the system. No network device created, nothing. Was working perfectly with missing sync in evaluate version. I am running Leopard 10.5.1
Some people are talking about creating the connection manualy. Could you be more precise on this process ? I am new to the mac world!
Thanks to all
I have T-mobile Dash, Windows mobile 6 downloaded latest build, nothing happens when I plug into USB. (except for the third party driver message) Running 10.4.11 IMAC
I am unable to connect with my Samsung BlackJack running Windows Mobile 5 on OS 10.4.11.
i am having issues with a T-mobile Dash running WM6 with a MacBook ruuning OSX 10.5.1 and the latest software from you guys.
I am getting the password issue but that was only after enabling advanced usb to pc connections under my settings.
I did some further finessing with the program. Now I get the password message. (I don’t have one set.) At least it’s a step in the right direction.
OK first of all i appreciate the hard work and love the slick interface. I have the T mobile Shadow and am running Leopard 10.5.1 when i run syncmate nothing happens until I go to task bar and hit sync then the Icon in the upper left corner changes for a minute then changes back.
Also when I plug in the shadow it launches syncmate but nothing happens.
My mobile is not recognized by SyncMate.
I am using a Cingular 8125 (the same phone is called the “HTC Wizard” generically). I have supplied the vendor and device ID for this phone separately to the support folks.
I still get “codec overrun” when I try to open the download. What’s up?
Thankx!
Still getting that password request, and no connection.
Mac 10.4.11 Intel Core Duo
PPC 6700 Windows Mobile 5
Looks like a promising application, however, on my setup (MacBook running Leopard 10.5.1 and a HTC S710 with WM6), no connection can be established. When connecting, I once got the request on my S710 to install a exe and dll file, but other than that, nothing happens. No error, no crash, just no connection.
Addition to my previous post: after a restart of the HTC S710, I now get to the point where SyncMate is asking for a password. I have tried an empty password, my SIM password, my OS X password and I have tried actually setting a password to lock the S710 and using that password, but the result is the same: the password dialog disappears but still no connection.
I’m having the same problems with the Samsung i600. Syncmate has a gray “connect” button and I’m not able to sync. When using “Sync” from the “Syncmate” menu in the menubar, I also get the password screen. However, no matter whether I fill something in or press cancel, the log always shows: “Handshake error.” I looking forward to the next build!
Still the same problems as with the last time.. what’s wrong? it sez can’t connect with Pocket
sorry by the way i’m using Dopod 838 pro and Mac OS X 10.4.11 WM6
Ah, now that’s a promising application. Given that it’s still a beta, the few glitches that I came across can be overlooked, and I’m sure will be fixed in future versions. However, if I was to substitute the Missing Sync with SyncMate, one feature is absolutely must have to me (and probably to others). That is, the ability to mount the device as an external drive on my mac.
My device is an HTC p4350 (herald), while I’m running 10.5.1 on an ibook G4.
Cheers,
Angelo
@Daan
I also have an HTC S710 on Leopard 10.5.1 intel iMac. Same exact issue. Password prompt – I enter mobile unlock password, but connection never happens. Action log says something along the lines of:
Getting the sync client…
Successfully saved file.
Can’t connect to Pocket
Thanks
KF
Eltima can you please number the newer beta versions download you release so there is no confusion as to whats being loaded, the current download has the exact same name as the last .dmg so I don’t know if anything has been updated since my last visit?
Thank you very much for this good idea.
I’m on mac for a few weeks now. And I have got a smartphone SPV C600 from Orange (WM 5.0).
And UNfortunately, Syncmate doesn’t react when my phone is plugged by USB.
Thanks for your help.
mistertiti
Great software…i just got it to work…i have a macbook with OSX 10.4.11 and a ppc 6700…i had the same problems as everyone else had…EVERYONE RESTART YOUR PHONE AND AND COMPUTER AT LEAST TWICE….someone else posted that they did that…and it worked for them and me as well…good luck guys…great software…
Nice work. Unfortunately I could make it work with my HTC Touch and Macbook running Leopard 10.5.1
It didn’t create the network port so I created it manually. Whenever I connect the Touch Syncmate starts then it asks for a password that I don’t have and shows a “Handshake error”.
I can see in the Preference Panel that the network connection is active but the Connect button in SyncMate remains gray.
Thank you for the good work. I hope it will became the de facto solution to sync OS X and Windows Mobile devices.
The new beta seems to work for me on the connectivity – MacBook running Tiger and Eten X500 running WM6.
It looked it was sync’ing. However, when I add a new contact in my Mac’s Addressbook, I did’t see the new entry in my X500.
What went wrong? Also how do I sync up all calendar categories (like Private, Business, etc)?
Thanks for the changes but with Leopard, not all versions of WM5 works. Both my devices are OS 5.1.195 yet my PDA with build 14928.2.2.0 connects, but mobile with 14847.2.0.0 does not. Hope this helps.
Reporting a password problem. Trying SyncMate on MacOSX 10.5.1 with HTC Touch (Win Mobile 6 Pro).
Having the above problem – SyncMate (1.0.0.254) askes for password and then nothing. I even tryied setting up a password on my HTC Touch – nothing works.
Not working with:
- HTC P3300
- Mac OS 10.5.1
Issues:
- Asks for password.
- No connectivity
Macbook pro 10.5.1
Glofiish X500 WM6
no sync with iCal but it works for contact/adressbook
Thanks
Alain
i have the same problem! there isn’t connection between my s710 and my macbook (10.4 and something i think)…I simply don’t understand why! like Daan said it asked me to accept the application from an unknown font, and then nothing. When i abilitate further connection of usb (in settings) i saw that it tried to connect ( it apperas the icons ‘connecting) but then simply nothing.
Well, I found the “Enable Advanced Networking” checkbox, and it’s ticked, and now I’m getting the infamous password error. Better than nothing, I suppose…
Action log:
Getting the sync client…
Successfully saved file.
Handshake error.
Cant connect to Pocket
Event ‘disconnected’ for plugin: Folders
Event ‘disconnected’ for plugin: iPhoto
Event ‘disconnected’ for plugin: iTunes
Event ‘disconnected’ for plugin: Device info
Successfully saved file.
Handshake error.
Cant connect to Pocket
Same problems here. Max OSX Leopard with HTC P3300. Program runs fine with leopard, but can’t get connected with my mobile device. Something that i am doing wrong or should i wait for an update?
Should be great if a bluetooth connection is possible!
Sorry for the multiple comments, but is there more information about the next release?
Not working for AT&T 8525 with WM6.
Installed the latest 1.0.0.254, still ask for password, but will no sync and “connect” button stays gray.
Computer is MacBok Pro wit 10.4.11.
HTC P3300 + Leopard.
Contacts syncs well, iCal doen’t. Syncmate recognizes PDA. Some messages that changes will be made, but nothng happens.
First: Congrats to your effort! Please keep on & help us to keep synced!
I’m using a HTC P3600 (”Trinity”, WM 5.1.461) with OSX 10.5.1 and your latest built. When connecting my device via USB, syncmate starts automaticly and asks for the Password. Because I don’t use a Password, I don’t come over this point. I also tried to reboot iMac and Phone twice. Nothing works. Any advice?
Grüsse aus dem Süden
Marc
@Lucas, Salman Ali
Thanks for information, I’m glad everything is OK.
@iolo
You don’t need to establish connection manually.
@Paul, netgui, Todd Wright, Markrj, Jared, Reid, Lorrimer, Roy, Radiculous, Daan, Roy, Killerfish, mistertiti, Alexander Duarte, Jonathan, Oleg, Tedi, Giorgia, Ruben, Yalei, Bert Kassing
Thanks for info provided. We are working on these issues. The update will be released soon.
@Jens24
Please, re-download the .dmg file and try again.
@Angelo
Adding such feature is already on our radar! Anyway, thanks for sharing your idea with us :)
@Allen
Sure, we can and we will. Thanks for your suggestion.
@Ruben
As I’ve already stated, bluetooth synchronization is planned for following versions.
@Marc
Of course you don’t need to type a password if you hadn’t set it up. We are aware of this issue and will do our best to fix it as soon as possible. Please, wait for the next build.
Mit freundlichem Gruss
Helen White
I also get the password prompt issue. I don’t have a password set on my handset. Whether I enter a password or leave the password field blank I don’t get a connection.
Macbook running 10.4.11, connecting an Orange SPV M600 which is a rebranded HTC Prophet.
After finally reaching the end of my tether with Missing Sync I’m looking forward to the next Syncmate update :-)
Can’t connect my Samsung i607 (Blackjack) running WinMobile 5.1.342.
Trying to connect to Powerbook G4 running OSX 10.4.11. The program initially asked for password a couple times I plugged/unplugged the phone but then stopped trying to do anything at all.
Hi,
I am a MAC and WinMo user and am interested in SyncMate. I am looking for alternatives to Missing Sync which until today, couldn’t find one. I am using MBP MAC OS X Leopard with all the updates & HTC Kaiser WM6 CE OS 5.2.1620 Build 18125.0.4.2 No ROM updates whatsoever.
Using Syncmate downloaded from eltima website 11/30/07. Tried it out and would like to ask/comment:
1. Syncmate looks ok. I think better than Missing Sync in the design. Much simpler.
2. Application Install doesn’t work. I tried dragging some cab files but it just won’t get added to the list. What I do like is that Syncmate can detect the apps I have installed. How about letting us uninstall from SyncMate?
3. Syncmate Installation -> Need to restart my mobile device. I think you could add this to your troubleshooting guide to help new users. I couldn’t get Syncmate to detect my HTC Kaiser, so I restarted my phone and it worked.
4. Syncmate lets my device “sleep” when idle, I think you could work this to just let it be “on” until users manually turn them off (ala Missing Sync) or that SyncMate can wake?
5. Device Info is great (esp when you can click on the pie chart and see how much each filetype takes up on my device/storage card). However I am not sure if space details is accurate. I have a lot of videos loaded in my external storage and its just 1.06MB? Do you guys check folders or filetypes? I have a subfolder in the My Videos having ~36MB and it wasn’t detected.
6. SMS Manager: Not all my SMS are retrieved. I am not sure what could be the issue but when I did a count it breaks down to:
Inbox = 46
Deleted = 3
Sent = 51
what I can say is that there must be a 100 message limit (maybe bec its beta?)
In addition, Sent Items message “Destination” Column shows my number! Of course the sent items comes from me but I think having the recepients name/number would be more apt.
7. Bookmark – I would like to add that not all Mac users use Safari as their browser including myself. I prefer Firefox. Though this is a + that Missing Sync doesn’t support as of today, this would be great if Syncmate does. That’s why I didn’t use Bookmark Sync.
8. Mounting as External Drive -> This is one thing that Missing Sync does that I really like! Though there are some problems with it from time to time.
9. I don’t use iCal, iPhoto nor iTunes sync even with Missing Sync so not much comment about it.
Thank you for supporting the Mac + WM users with SyncMate!
I will be looking forward to future builds. Hopefully this will remain freeware, but if not, I do hope it won’t cost as much as Missing Sync.
Hey, I have the cingular 8125 and I cannot get it to link or even recognize the phone. I followed the correct steps but it seems like the program cannot recognize its existence. Do you guys have any ideas on what I should try or if you have had issues with this particular phone?
45 minutes of trying this and that and never even getting it to see my phone has left me very sour.
OS X 10.4.11 with a WM 5 Motorola Q.
Standard, supported, easy-peasy.
This was a waste of my evening.
Not recognized with 10.5.1 connecting to HPiPaq rx3115, admittedly a couple of years old now. No create new network connection.
HI everybody!
I tried SyncMate yesterday for the first time. It looked really promising, since Missing Sync doesn’t fully work on leopard ;)
Installed on Leopard 10.5.1, rebooted (grrr, I hate it, when Software forces you to reboot), plugged my German O2 XDA Neo with WM5 in and was asked for my device password.
So far, so good. I configured iCal and Adressbook to overwrite my XDA and was asked to install two programs on my XDA. The Connection was established, I could read out the hole file system (for iTunes sync).
But after hitting connect and synch, my iCal and Adressbook refuse to work. Yesterday I got some strange Errors about slow synching and Communication Problems. Today I tried uninstalling the Missing Sync Part von my XDA an reconnected to SyncMate, but now it doesn’t even say an error:
Getting the sync client…
Successfully saved file.
BEGIN SYNCING…
Successfully saved file.
Successfully saved file.
Event ’syncPrepare’ for plugin: iCal
Beginning a sync session…
Event ’syncPrepare’ for plugin: iCal!
The connection looks good on the XDA, a small red icon on today screen plus active sync logo in top bar.
Thats all. Ah and I cannot reload my file tree in itunes Plugin. It disconnects the XDA in SyncMate immediately.
Is there a possibility to uninstall the Windows Mobile Part of your Software? I didn’t find an uninstaller.
Keep on working! I would really like to see another good solution to missing sync :)
Markus
Don’t work with iMac core duo 10.5.1 and Toshiba e800 W2003SE
Tofi
Any chance to get this work with a Windows Mobile 2003 device ?
Hi, I am using a iPaq Voice Messenger 514 and Leopard 1.5.1 when connecting the device with usb I always get the “enter password” window. I have no password at all and tried is also without a sim-card. No chance. Thank you for develop this software at all!
thanks for the effort in advance!
my htc s310 won’t connect, wm5, leopard 10.5.1
Getting the sync client…
LCC Scroll Enhancer loaded
Successfully saved file.
Cant connect to Pocket
I have the same problem, too. At first time Syncmate synced the contacts and calendar data with my MacbookPro and OS-X Leopard 10.5.1 and my HTC P3300 with WM6 without problems. A few times later Syncmate wants to get a password, which i haven’t activated at my HTC Artemis (formerly known as HTC P3300) Since this i haven’t any chance to synchronise my Aplle-PC with the Mobile-Device. I hope, you can fix this problem, the program seems very interesting and it could become a very interesting alternative.
Greeting from Southwest-Germany :-)
uhwahl
Hey everyone, just thought I’d stick a wee comment in to help out. After much trial and error, I’ve managed to get SyncMate (running on 10.5.1) to recognise my WM6 HTC Touch. When prompted to enter a password, simply enter 0000. And that’s it. Seriously, it’s working rather nicely now. :-D
All the best.
… or so I thought. It appears, however, that nothing is actually syncing with my phone. The action log states (after successfully connecting and attempting to sync) that there has been a ping errror, and a disconnect has been detected. My phone remains powered on and connected, but SyncMate appears to lose its connection.
I have a Tytn WM6 phone and running OS X Leopard. Everything seems to work except for synchronizing to iCal. Sadly, there is no way of copying the log, otherwhise I would have included the complete log. Is the latest log kept somewhere on disk?
Couple more things I’ve noticed. I know, I know; you’re gonna be getting pretty sick of this. There’s no other way to report bugs, though, as far as I can ascertain. Anyways:
Attempt to transfer and convert iTunes video causes loss of connection. iTunes music transfer is exceptionally slow for a USB 2.0 pairing (took about half an hour to transfer 18 songs). iCal sync causes loss of connection between devices, too.
Still, I hear it’s better than Missing Sync. ;-) Keep up the good work, folks.
Lucky me – no problems syncing AT&T Tilt with WM6 connected to Macbook Pro/Leopard.
Would be awesome to figure a way to sync multiple iCal calendars. Also, contacts with multiple numbers are an issue. Probably because the Mac address book is more flexible than the WM6 version.
Great job – thanks!
This could be a killerapp.
I have some troubles with iCal when I use “Entire Day” appointments.
Seems that SyncMate is misunderstanding them and I have repeated appointments through all the month with the same title of the first “entire day” I used.
I’m using a ETEN-M600+ wint WM5.
Seems also that Syncmate is running better the first time I connect my pda, then I have to delete the settings’ folder on my account/Library/Appl…
Hope this helps
ivan
Hi!
Looking forward to get this to work. I have a HTC Mteor and get all the above problems. I have tried to use all zero’s in the password prompt. It’s not succesful. I get this in my log:
———–
BEGIN SYNCING…
Successfully saved file.
Handshake error.
Can’t connect to Pocket
END SYNCING
—————————
But it seems to connect alright when I connect my Mteor to my Mac since it automatically opens up SyncMate.
Kind regards
Michael
I have to say you make this very difficult but I appreciate the effort. What I mean by difficult is there is no version numbers for downloads so supposedly we are to guess which is most current on our computer because when it has been downloaded there is no way to tell which is which.
Andy Bold, Mikhail, Ryan, Pete, Tofi, Hello, maze, Herbert Wahl, el_coda, StorWalle
We appreciate your interest in our software and your patience, too :) The next build is about to be released today. I’m sure your devices’ information will help us to fix present issues ASAP.
@maximus
First of all, thank you maximus for such a valuable feedback! We would like to tender thanks and to present a gift to you. I’ll contact you via e-mail.
@Michael Allen
It’s such a pity you’ve wasted your evening! Haven’t you try to watch TV or read a book? May be this could have helped?
@Markus
Thanks for detailed information.
@Gray
Thanks for participating in the discussion and reporting :) Just wanted to let you know you can report bugs to support@eltima.com
@Paul
I’ll definitely do so, thanks.
@Marc K
You can use standard Macintosh way to copy-paste data (to copy press Command Key + C, to paste press Command Key + V) and please, send us the log to support@eltima.com
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