Sync Your Mac And A Smartphone With SyncMate

SyncMateHere comes SyncMate version 1.0.0.299!

Since the last build the application has got new features and more convenient GUI.

This time we have added synchronization via WiFi and the app is finally (hooray!) smartphone compatible!

Don’t delay and download the latest build here.
Your questions and suggestions are still welcome, I’ll reply to them all as soon as possible. Thank you all guys for your help and participation.

  • UPDATE

If the application doesn’t start, please, re-download and re-install SyncMate once again. We’re very sorry for inconveniences, if any :)

192 Comments to 'Sync Your Mac And A Smartphone With SyncMate'

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  1. Daan said,

    Still no luck with my HTC S710 and Mac OS X 10.5.1. The action log says:

    BackService version: 0.3.1d4
    USB driver version: 0.2.3b2
    Successfully saved file.
    Driver found. Starting...
    Cant connect to Pocket

    Anything I can try to make it connect? A previous version of SyncMate did connect, but kept asking for a password.

  2. Helen White said,

    @Daan
    Are you sure you use build 1.0.0.299?
    Please, redownload and reinstall the application.

  3. Jesse MC said,

    I'm trying to upgrade to .299 and I'm having issues. I sent in an email to the support site as well, but after I uninstalled and installed the new version, the app won't run. I just see an icon with an "A" vs the normal syncmate icon. I've tried unistalling, using spotlight to delete all references, reinstalling 10.4.11 mac update, and none of these has brought the app to work.

    Anyway, I'm excited to test the smartphone compatibility, and hopefully all these comments are helping you guys make an awesome product! Keep it up!

  4. Tom Schmidt said,

    Hello Eltima-Team,

    on my Samsung SGH-I600 with WM6 i get the following error Message on my phone, when the SyncMate driver is loaded:
    'Error: Access Denied. Please switch security configuration on Your device into APPLICATION UNLOCKED mode.'
    Didn't you sign your application?
    This would be the first application on my device which needs to unlock the phone...

    Regards
    Tom

  5. el_coda said,

    Dear,
    I posted some comments in the previous posts regarding .299.
    I was using successfully .260... I upgraded it to .299 and also reinstalled the .299 after an uninstall of .260 (3 days ago).
    Problems regards:
    - with upgrade: timeout in Sync Session --> so no sync at all
    - with reinstall: unable to execute the binary (nbi file missing)
    More details on previous comments.
    Thanks
    Ivan

  6. el_coda said,

    To solve the problem regarding the non-execution of SyncMate.app you should give the correct permission (uid:gid) to the /Applications/SyncMate.app

    for example

    chown -R username:admin SyncMate.app

    From that point SyncMate is running well (also with the correct icon).

    The default ownership is 502:admin (but I have no gid==502 on my notebook!!)

    Still no luck with the "timeout".
    ivan

  7. I downloaded SyncMate (this version and the previous),istalled it and tried to run it on both my MacPro with 10.4.11 and on my MacBook with Leopard (10.5.1). But I can't even get it to start. My mobile (Qtek 9100 a.k.a HTC Wizard) running WM5 detects that it has been connected to a sync-able device. But when starting Syncmate, it just flicks once on screen and disappears. Nothing more.

    I first thought I did something wrong so I reinstalled the package a few times. No change. Then I thought that you weren't supposed to run the application, just find a plugin in iCal or something. But, not that either...

    What am I doing wrong? (help).

  8. Claudio said,

    I have the same issue as Jesse MC, "I uninstalled and installed the new version, the app won't run. I just see an icon with an "A" vs the normal syncmate icon." It's like the new build does not fully installs.

    Also, since this build is supposed to be Smartphone compatible, will it support the Motorola Q9H?

  9. Lorrimer said,

    PPC 6700 running WM5, MacBook running 10.4.11; SyncMate opens when I plug in via USB (as does ActiveSync on the device), but the Connect and Sync Now buttons are greyed out -- same problem I was having with previous versions. I've restarted several times. Am I doing something wrong? Do I need to upgrade to WM6 for this to work?

  10. Richard L said,

    I have the same problem when the Syncmate driver is loaded on my T-Mobile Dash. I get 'Error: Access Denied. Please switch security configuration on Your device into APPLICATION UNLOCKED mode.' too.

  11. Mikhail said,

    Still can't connect my Samsung SGH-i607 (Blackjack)

  12. Jake said,

    I'm having the same trouble Jesse MC has. The older version started up, I never fully tested because my phone was MIA, but the newest version won't even start up.
    Leopard 10.5.1 Console says "SyncMate[208] Unable to load nib file: MainMenu, exiting " and the icon is the generic application icon.

    I really hope you folks get it to work, you have some great apps, I've pointed them out to some friends and they seem really interested. Keep up the good work Eltima.

  13. Log says: Cant connect to phone
    Firewall is disabled
    MacOsX Leopard 10.5.1
    Fujitsu Siemens T830 WM5

    Strange

  14. Jay said,

    I re-downloaded last night and ran it as an upgrade and it's working again so I presume the install script has been fixed?

    Unfortunately it still doesn't work for my T-Mobile HTC Wizard. The program launches when I connect my phone and the upper left icon 'lights up' but Connect and Sync are greyed out. If I force a sync I get the usual handshake error issue. Tried a soft reset but same results.

  15. Tobe said,

    Thanx el_coda,

    chown -R username:admin SyncMate.app
    Command was very helpful!
    Connection is o.k. now (Leopard 10.5.1 ->XDA Neo)
    Contactsync is perfect, with ical, i have to sync every calender step by step - is there a trick to sync every calender from ical to WM5?
    Great, thanks,
    Tobe

  16. Karl said,

    Just installed .266 but can't get it syncing with my HTC S640 running WM6 Standard. Actions Log states that it can't connect to pocket.

  17. foudordi said,

    I've re-downloaded the app, but it's still not launching itself and it has the default apple icon.

  18. el_coda said,

    Dears,
    new release has the correct permissions now, great!

    Still having this problem:

    BEGIN SYNCING...
    Successfully saved file.
    Successfully saved file.
    Event 'syncPrepare' for plugin: Bookmark
    Event 'syncRefresh' for plugin: Bookmark
    Beginning a sync session...
    Timed out trying to create a Sync Session
    ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
    Successfully saved file.

    END SYNCING

    ------------------

    1.0.0.260 was working... Don't know if this can be related with the driver installed on my Windows Mobile 5 device (eten m600+, macbookpro leopard 10.5.1)

    Any suggestion? Is there a parameter to set session timeout?

    Thanks

  19. Tom Schmidt said,

    After 'Application unlocking' my device SyncMate did the first sync nearly successful... Calendar entries without time are on the previous day on iCal. If i create a new entry without time in iCal it's correctly transfert to the smartphone. After editing it on the smartphone it changes the date one day back on ical... e.g. new years day is now on 31.12.07 on ical...

  20. Harry said,

    Hi there! Thanks a lot for your effort in this programme. I've tried Missing Sync, but SyncMate is much better ... and it's free!

    I am almost there with my synchronisation(!), but there is still a small problem.

    The latest update today was able to do all the synchronisation for me (between Leopard and MDA Compact III--UK T-Mobile) apart from the iCal for which I get the following message. By the way, I have many recurrent appointments, but I take it that this is normal (apart from being bored by recurrent event in my life!).

    iCal
    Event 'syncServicePush' with entity: com.apple.calendars.Calendar for plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.calendars.Calendar for plugin: iCal
    Event 'syncServicePush' with entity: com.apple.calendars.Event for plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.calendars.Event for plugin: iCal
    AS_CHECK_APPOINTS error.
    Events in history - 0
    Add 0 events from Pocket
    Change 0 events from Pocket
    Del 0 events from Pocket
    Ping Error

    Disconnect detected

    Event 'disconnected' for plugin: Device info
    Exception syncing: Error, reason Error
    Error occurred syncing client, not saving or committing changes. Reverting file save...
    Reverted to the saved file.
    Ended sync session.
    Successfully saved file.

    END SYNCING

  21. Daan said,

    Helen, I have uninstalled, redownloaded and reinstalled SyncMate. The about screen says Build 1.0.0.299. The problem is still the same, the log says:

    BackService version: 0.3.1d4
    USB driver version: 0.2.3b2
    Successfully saved file.
    Driver found. Starting...
    Cant connect to Pocket
    Successfully saved file.
    Driver found. Starting...
    Cant connect to Pocket

  22. florian said,

    i still have an Handshake error with WM6 and HTC 3300 or SPV M650

  23. foudordi said,

    ok now I can launch the app (on the second install).
    But when I try to sync, it doesn't sync anything but it creates 2 duplicates of my contacts on the mac.

    I've got a Qtek 9100 with 10.5.1

  24. Steven said,

    This is a much better software than MissingSync and PocketMac.

    Everything appeared OK after the .299 upgrade installation, but I cannot see the events sync up between my iCal and my X500's WM6. Base on the event log, it seems the previous config file is pointing to an absent file.

    How do I fix this problem?

    BEGIN SYNCING...

    Successfully saved file.

    Successfully saved file.

    Event 'syncPrepare' for plugin: Contacts

    Event 'syncPrepare' for plugin: iCal

    Event 'syncRefresh' for plugin: Contacts

    Event 'syncRefresh' for plugin: iCal

    Beginning a sync session...

    exception while performing selector clientWithId:wantsToBeginSyncPlanBeforeDate:entityNames:
    pushTruthForEntityNames:quietlyPushingTruth:callback:withPlanIdentifier: on server: NSInvalidArgumentException [NOTE: this exception originated in the server.]

    [ISDDataManager _updateClientInfoForClient:fromDescription:]: client seems to have lost it's data directory /Users/steven/Library/Application Support/SyncServices/Local/clientdata
    /0063006f006d002e0045006c0074
    0069006d0061002e00530079006e0063004d006100740065

    Exception occured while syncing: [NOTE: this exception originated in the server.]

    [ISDDataManager _updateClientInfoForClient:fromDescription:]: client seems to have lost it's data directory /Users/steven/Library/Application Support/SyncServices/Local/clientdata
    0063006f006d002e0045006c0074
    0069006d0061002e00530079006e0063004d006100740065

    Successfully saved file.

    END SYNCING

  25. Frank said,

    With .299 everything works fine with my o2 Neo (HTC Prohet) and OSX 10.5.1.

    And Syncmate is much faster than Missing Sync.

    Thanks a lot, great work!

    The only thing is, that syncing with ical syncs only one calender. Is there a way to sync all calenders at the same time?

  26. netgui said,

    Unfortunatly it's still not working on my Samsung i600. No application pop on my device when i plug it so i can't perform any sync. The sync button is grey.

  27. Rui Pinge said,

    Hello,

    Just installed this latest version. My requirements are very limited: I only need file sync. I noticed that my synchronized text files in the mac os filesystem are corrupt. For now, i have enabled one way sync (mobile -> mac).

    OS: Mac OS/X Leopard
    Device: HTC Touch (Windows Mobile 6 Professional)

    Thanks for this promising application.

    Regards,
    Rui Pinge

  28. Wout said,

    A few more things:

    - The SMS manager works nicely as well. I instantly managed to clean up this evergrowing pile of old text messages on my mobile.

    - "Device info" seemed to hang everything for well over 10 seconds, after that the information does display.. however, impatience could cause one one to kill the app. before that. (Happened to me the first time)

    - iPhoto sync did sync the pictures I asked from my mobile, but the jpeg files were unreadable on my laptop.

    Computer: Macbook Pro running Leopard (10.5.1)
    Phone: E-ten Glofiish X500+ running WM6

    BackService version: 0.3.1d4
    USB driver version: 0.2.3b2

  29. marc said,

    Hi

    Thank you for the new Version of Syncmate.
    The SyncMate-Drivers are installed on my SmartPhone HP iPAQ 514. But I have the "Error: Access Denied. Please switch security configuration on Your device into APPLICATION UNLOCKED mode." too!

    What is the problem?
    Why I can unlock the application?

    Thanks!
    Greetings
    marc

  30. dmz said,

    I have still no luck with my XDA NEO and Mac OS X 10.5.1.
    The application have not foun my phone.
    SyncMate last version:
    Hier is the log: 1.0.0.299
    BackService version: 0.3.1d4
    USB driver version: 0.2.3b2
    Successfully saved file.
    Driver found. Starting...
    Cant connect to Pocket
    Event 'disconnected' for plugin: Device info
    Event 'disconnected' for plugin: Folders
    Event 'disconnected' for plugin: iPhoto
    Event 'disconnected' for plugin: iTunes
    Successfully saved file.
    Driver found. Starting...
    Cant connect to Pocket

    I donk know what i should do now? Have some one advice?

  31. Grabman said,

    Been trying to get syncmate to work for a few weeks now, no luck!! With new build it will now run at least but won't connect to my phone! (Dopod D810 with WM6) Connect phone up and cursor just sits spinning as it tries to connect, running Mac 10.5.1

    Any clues I can try??

    cheers

  32. Grabman said,

    not sure of this is vital but just noticed that top left connection icon is not showing USB image but rather what looks like a serial plug image! Does this indicate a problem elsewhere??

    cheers

  33. Lee said,

    Hey guys thanks for all the hard work! It looks better with each release.

    As of yet I'm unable to get it to work with my HTC Touch (ELF) on 10.5.1 even with the new .299 build which is WM Smartphone compatible. Keep up the hard work and I'll look forward to syncing some time soon.

    Thanks

  34. elanecu said,

    Same problem as previous commenters: Powerbook/latest Tiger : Samsung i600 smartphone..... then the inevitable Error: Access Denied.......... Your device into APPLICATION UNLOCKED mode. Yet it was possible for the driver to be installed on my phone.
    No luck so far with ANY way of sync-ing i600 and Mac. PocketMac can see the device, but not connect.

  35. Thomas said,

    As every Version sine the beginning:

    No Connection between SyncMate and my SGH-i600 (WM 6) possible. Now it starts to get boring... :(

  36. Gab said,

    Ok I re write the message I just left !!!

    Hi all,

    @SyncMate Team

    I encounter the same issue as Jay has with its T-Mobile ! Is this possible that the hardware is not recognise ? Or the WM6 ROM ? (I'm using faman's one)
    nota: I alreadu post a comment on previous post concerning version .260 (http://blog.eltima.com/2007/12/syncmate-100260-beta.html#comment-867)

    @Richard L & Tom Schmidt

    I encounter the same issue concerning message '... APPLICATION UNLOCKED mode.' on the mobile. In my case it was due to a security guard feature included by my provider (Orange) for security reason. I just have to follow the wizard of my provider at the url: http://developer.orangews.com/orgspv/comdef.aspx to unlock security.
    I found one blog dicussing about this on http://www.spv-developers.com/forum/archive/index.php?t-236.html
    My devise is a SPV C600.

    I wish that can help you guys,

    Gab

  37. Sander said,

    Just installed latest update on 10.5.1 but I can't get a connection. The connection indicator lights when I connect my phone (Blackjack) but it doesn't change, just lights up. Connect and Sync now are grayed out, actions log is as follows:

    BackService version: 0.3.1d4
    USB driver version: 0.2.3b2

    BEGIN SYNCING...
    Successfully saved file.
    Handshake error.

    Cant connect to Pocket

    END SYNCING

    Event 'disconnected' for plugin: Device info

    BEGIN SYNCING...
    Successfully saved file.
    Handshake error.

    Cant connect to Pocket

    END SYNCING

    Successfully saved file.
    Handshake error.

    Cant connect to Pocket
    Event 'disconnected' for plugin: Device info

  38. Beta said,

    This looks promising, but requiring a system restart every time it's updated is a deal breaker for me, and I suspect for others too. If the likes of iLife can be installed without restarts, surely you can find a way too :-)

    I realise this is beta software and at this stage you are probably more concerned with features and debugging - but please give this some thought before the release version.

    Thanks.

  39. Alan said,

    Build 1.0.0.299 on Leopard with T-Mobile Dash running WM5:
    Syncmate launches when USB is cable is connected, but debug dialog says "Driver found, starting...
    Can't connect to Pocket"

    I have uninstalled, re-installed several times.

  40. Ryan said,

    No luck yet with my Sprint Moto Q9c. The program doesn't seem to recognize the phone and no actions occur when I plug the phone in. Keep up the hard work, we appreciate it!

  41. Jesse MC said,

    After the re-download, uninstall and reinstall, syncmate is opening up. Unfortunately, I still can't get it to "see" the motorola q9c on 10.4.11(even after multiple restarts). I'll keep waiting for the next release. Thanks again.

    Anyone else get it to work with any of the Moto Qs?

  42. Joerg Knoerchen said,

    Hi the application doesn’t start, even after re-download and re-install! Mac OS X 10.5.1

  43. k mason said,

    'Error: Access Denied. Please switch security configuration on Your device into APPLICATION UNLOCKED mode.'

    Thats what I get when trying to open application with my TMobile Dash with winmobile 6

  44. Gab said,

    Hi k mason,

    Did you read my comment about this issue ?

    Gab

  45. Gab said,

    Hi all,

    Waouw ... it works ... on my HC P3600 ...
    On windows mobile 6 go into:
    (I'm using a french version)
    Parametres -> Connections -> USB vers PC ... than check the option 'Activer la fonctionalité de réseau avancé'

    (Here is my bad tranlation: )
    Parameters -> Connexions -> USB to PC ... than check the option Activate advance network feature

    Than retry a connection to your Mac ... Waow ... (in may case the connection is establish and the .cab is installed on the device)

    Hope this will help you guys,

    Gab

  46. Dave said,

    Once I installed .299 and made sure all Missing Sync files were deleted from my phone, syncing was successful between my WM5 T-Mobile MDA and MacBook Pro with 10.5.1.

    Cool app here.

  47. Steven said,

    Installation was smooth, everything looks good. But I realized my WM6 never sync.. What I found out is that my datastore is pointing to a non-existent file in my Action Log (../Application Support/SyncServices/Local/clientdata/.. after some prior SyncMate cleaning).

    Can some one tell me how to RESET it, so I can have a true sync?

    I'm using Macbook running Tiger, Eten X500 upgraded WM6.

    Thank you.

  48. el_coda said,

    Hello,
    is anyone using successfully .299 with Windows Mobile 5 (and that has installed the SyncMate driver)?
    Is anyone having "Timed out trying to create a Sync Session" error message?
    The system was working well with .260
    ivan

  49. the dude said,

    Wow, thx guys. Works perfect. Keep up the good work

  50. Tom Schmidt said,

    Sorry guys,

    i got this issues:
    - syncing ate up memory on my I600, slowing down
    - calendar entry were moved to previous day (this is inacceptable!)
    - i had to application unlock my device (dialers are welcome ;-)
    - no comments by the developers...
    @Developers: will SyncMate still be free after it gets a final release?

    I have no time to test software and wait for newer versions... sorry... i'll gonna give my money to MissingSync!

    Bye
    Tom

  51. emptyo said,

    Still no luck with my Motorola Q. Doesn't recognize it. Would love to see it supported soon! (Before I get my iPhone, anyway. :) )

  52. mistertiti said,

    Hi all,
    After a hard reset of my SPV C600, I made the unlocking operation. And I synchronized with Activesync on my PC to recover my all calendar (about 2500 appointements).
    After that, I installed Syncmate. Synchronization began...
    Contacts OK
    iCal not OK

    Why???

    BackService version: 0.3.1d4
    USB driver version: 0.2.3b2
    Successfully saved file.
    Pocket driver version: 1, 0, 0, 271
    Event 'connected' for plugin: Applications list
    Event 'connected' for plugin: Device info
    Cant get Owner from Pocket
    Event 'connected' for plugin: SMS manager
    Event 'connected' for plugin: Folders
    Event 'connected' for plugin: iPhoto
    Event 'connected' for plugin: iTunes

    BEGIN SYNCING...
    Successfully saved file.
    Successfully saved file.
    Event 'syncPrepare' for plugin: Bookmark
    Event 'syncPrepare' for plugin: Contacts
    Event 'syncPrepare' for plugin: Folders
    Event 'syncPrepare' for plugin: iCal
    Event 'syncPrepare' for plugin: iPhoto
    Event 'syncPrepare' for plugin: iTunes
    Event 'syncPrepare' for plugin: Notes
    Beginning a sync session...
    Event 'syncPrepare' for plugin: Bookmark
    Event 'syncPrepare' for plugin: Contacts
    Event 'syncPrepare' for plugin: Folders
    Event 'syncPrepare' for plugin: iCal
    Event 'syncPrepare' for plugin: iPhoto
    Event 'syncPrepare' for plugin: iTunes
    Event 'syncPrepare' for plugin: Notes
    NEGOTIATING entities to push to the sync engine...
    Event 'syncServicePush' with entity: com.apple.bookmarks.Bookmark for plugin: Bookmark
    Bookmarks in history - 0
    Add 9 bookmarks from Pocket
    Change 0 bookmarks from Pocket
    Del 0 bookmarks from Pocket
    Event 'syncServicePush' with entity: com.apple.bookmarks.Folder for plugin: Bookmark
    Event 'syncServicePush' with entity: com.apple.bookmarks.Folder for plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.bookmarks.Folder for plugin: iCal
    Event 'syncServicePush' with entity: com.apple.contacts.Contact for plugin: Bookmark
    Event 'syncServicePush' with entity: com.apple.contacts.Contact for plugin: Contacts
    Contacts in history - 0
    Add 310 contacts from Pocket
    Change 0 contacts from Pocket
    Del 0 contacts from Pocket
    Event 'syncServicePush' with entity: com.apple.contacts.Group for plugin: Bookmark
    Event 'syncServicePush' with entity: com.apple.contacts.Group for plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.contacts.Group for plugin: iCal
    Event 'syncServicePush' with entity: com.apple.contacts.Phone Number for plugin: Bookmark
    Event 'syncServicePush' with entity: com.apple.contacts.Phone Number for plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.contacts.Phone Number for plugin: iCal
    Event 'syncServicePush' with entity: com.apple.contacts.Email Address for plugin: Bookmark
    Event 'syncServicePush' with entity: com.apple.contacts.Email Address for plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.contacts.Email Address for plugin: iCal
    Event 'syncServicePush' with entity: com.apple.contacts.Street Address for plugin: Bookmark
    Event 'syncServicePush' with entity: com.apple.contacts.Street Address for plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.contacts.Street Address for plugin: iCal
    Event 'syncServicePush' with entity: com.apple.contacts.Date for plugin: Bookmark
    Event 'syncServicePush' with entity: com.apple.contacts.Date for plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.contacts.Date for plugin: iCal
    Event 'syncServicePush' with entity: com.apple.contacts.Related Name for plugin: Bookmark
    Event 'syncServicePush' with entity: com.apple.contacts.Related Name for plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.contacts.Related Name for plugin: iCal
    Event 'syncServicePush' with entity: com.apple.contacts.URL for plugin: Bookmark
    Event 'syncServicePush' with entity: com.apple.contacts.URL for plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.contacts.URL for plugin: iCal
    Event 'syncServicePush' with entity: com.apple.contacts.IM for plugin: Bookmark
    Event 'syncServicePush' with entity: com.apple.contacts.IM for plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.contacts.IM for plugin: iCal
    Event 'syncServicePush' with entity: com.apple.calendars.Calendar for plugin: Bookmark
    Event 'syncServicePush' with entity: com.apple.calendars.Calendar for plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.calendars.Calendar for plugin: iCal
    Event 'syncServicePush' with entity: com.apple.calendars.Event for plugin: Bookmark
    Event 'syncServicePush' with entity: com.apple.calendars.Event for plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.calendars.Event for plugin: iCal
    AS_CHECK_APPOINTS error.
    Events in history - 0
    Add 0 events from Pocket
    Change 0 events from Pocket
    Del 0 events from Pocket
    Ping Error

    Disconnect detected

    Event 'disconnected' for plugin: Device info
    Event 'disconnected' for plugin: SMS manager
    Event 'disconnected' for plugin: Folders
    Event 'disconnected' for plugin: iPhoto
    Event 'disconnected' for plugin: iTunes
    Exception syncing: Error, reason Error
    Error occurred syncing client, not saving or committing changes. Reverting file save...
    Reverted to the saved file.
    Ended sync session.
    Successfully saved file.

    I don't understand what happens.
    Any ideas?

    Thanks for your help.
    See you.

  53. We can not get the software to work and we have tried it with three different phones (using Leopard 10.5.1).

    QTek 6200 - WM 5
    QTek 8310 - WM 5
    Glofiish X500 - WM6

    The installation in Mac OS X works fine but we can not get the installation to/in the phones to even start - so no go and we have tried the latest version and the previoius version och Syncmate.

    Great idea but as said - the software does not work as expected.

  54. I tried to sent you the mail to support address in December regarding some bugs, but still no reply, so maybe you read those comments.

    I find SyncMate VERY NICE! Thank you for all the job.
    Yet I found that iCal synchronization works not as expected.

    My PDA is CET (EU winter time) UTC+1, when I sync it to iCal SyncMate reports all imported events to be not CET (GMT+1) but GMT while the time is still expressed in CET (GMT+1) so finally everything is +1H in the iCal, this would be so bad but if I try sync again with my PDA because we got the 1H diff all events are synced back again and again they are synced with +1H, so finally I got +2H shift in all events in my PDA. This make iCal sync really unusable in current stage.

    The sync is also changing the event status to "free" even it was "busy" by default (PDA) back on my PDA.

    My PDA is Windows Mobile 6 (HTC Prophet, Qtek S200) English.

    P.S. Note also in EU we got CEST (summer time) change, but the events should stay where they were even when we hit summer time change.

    I would be glad if you could get those 2 bugs fixed. Best regards.

  55. Helen White said,

    @Matthias Strack
    Please, reinstall the driver and restart your device.

    @Jay, Daan, florian, dmz, Grabman, Lee, emptyo
    Try to reinstall SyncMate driver from your device and connect to the Mac again. And check firewall settings.

    @Tobe, Frank
    No, there is no such trick available ... yet :)

    @Karl, Claudio, Sara Axelsson
    Try to re-download and reinstall the application.

    @foudordi
    Please, backup your contacts on a Mac, then delete them and upload from your device. Set "Mobile device -> Mac" synchronization direction. Don't forget to backup your data!

    @Harry
    Are you sure you have the latest (1.0.0.299) build installed? If so, how many events do you have? We'll test this issue.

    @Steven, el_coda
    Try to reinstall the application or log in under another user account.

    @netgui, Sander
    If there's nothing happens on your device, please, check firewall settings and add SyncMate to trusted applications.

    @Rui Pinge, Wout
    Guys, thanks for reporting. Please, sync via WiFi, not USB cable. We'll fix this as soon as possible.

    @marc, elanecu, k mason
    If you want to use SyncMate you should unlock your device. Gab managed to do that so you may refer to his comment here - http://blog.eltima.com/2008/01/sync-your-mac-and-a-smartphone-with-syncmate.html#comment-968 and here - http://blog.eltima.com/2008/01/sync-your-mac-and-a-smartphone-with-syncmate.html#comment-983 . Good luck!

    @Thomas
    Check firewall settings or unlock your phone.

    @Gab
    It's cool everything is OK at last... Many thanks for your help! If you'd like to get a license for any of our products, please, contact me helen.white@eltima.com and I'll present it to you :)

    @Beta
    Thanks, we'll consider your suggestion.

    @Alan
    Did you try to reinstall the driver on your device?

    @Ryan, Jesse MC, Joerg Knoerchen, Mikael Winterkvist
    Check your firewall settings and reinstall the driver. If the problem still persists, please, show me the actions log.

    @Dave, the dude
    Thank you guys very much! :) Enjoy!

    @mistertiti
    Thanks, this issue will be fixed in the next release.

  56. Helen White said,

    @Adam Strzelecki
    Please, make sure time zones set on your Mac and on your mobile device coincide with each other.
    As regards changing the event status, this issue is fixed in the latest build (1.0.0.299)

  57. el_coda said,

    HELEN!!! Thanks... it's working with a brand new user!
    BUT what have I to do now? I cannot delete my user.... I repeatdly erased file that have names similar to **Eltima** or **SyncMate**.
    Any advice?
    Thamks

  58. chris said,

    Hi,
    just tried .299 first time on my HTC S710 (WM6 Smartphone). Result: no connect via USB and WIFI. Error message as mentioned before (Cant connect to Pocket). Following the exerpt from the system log - hope that helps! Please keep on working on this fine piece of software!

    10.01.08 22:00:42 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/rod.c,512,updateForOpen: Open rod (key:State:/Network/Interface/en3/IPv4).
    10.01.08 22:00:42 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,156,acceptChief: Chief listener accept (socket:7).
    10.01.08 22:00:42 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,177,hireWire__chief_listener: Create new chief.
    10.01.08 22:00:42 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,184,hireWire__chief_listener: Hire chief (0x103d30).
    10.01.08 22:00:42 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    10.01.08 22:00:42 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    10.01.08 22:00:42 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,190,dismissWire__chief_listener: Dismiss chief (0x103d30).
    10.01.08 22:00:42 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,156,acceptChief: Chief listener accept (socket:7).
    10.01.08 22:00:42 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,177,hireWire__chief_listener: Create new chief.
    10.01.08 22:00:42 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,184,hireWire__chief_listener: Hire chief (0x103d20).
    10.01.08 22:00:42 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    10.01.08 22:00:42 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    10.01.08 22:00:42 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    10.01.08 22:00:42 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,406,_MakeReady: Change daemon ready from 1 to 1.
    10.01.08 22:00:42 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,409,_MakeReady: Change kext ready from 1 to 1.
    10.01.08 22:00:42 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    10.01.08 22:00:42 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,190,dismissWire__chief_listener: Dismiss chief (0x103d20).
    10.01.08 22:00:43 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,156,acceptChief: Chief listener accept (socket:7).
    10.01.08 22:00:43 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,177,hireWire__chief_listener: Create new chief.
    10.01.08 22:00:43 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,184,hireWire__chief_listener: Hire chief (0x103d20).
    10.01.08 22:00:43 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    10.01.08 22:00:43 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    10.01.08 22:00:43 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    10.01.08 22:00:43 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,406,_MakeReady: Change daemon ready from 1 to 1.
    10.01.08 22:00:43 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,409,_MakeReady: Change kext ready from 1 to 1.
    10.01.08 22:00:43 | 10.01.08 SyncMate[845] Initializing with data from file /Users/chr_wi/Library/Application Support/SyncMate/com.Eltima.SyncMate.xml
    10.01.08 22:00:43 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    10.01.08 22:00:43 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,190,dismissWire__chief_listener: Dismiss chief (0x103d20).
    10.01.08 22:00:43 | 10.01.08 SyncMate[845] Read in some data on init from backup file
    10.01.08 22:00:43 | 10.01.08 [0x0-0x49049].com.Eltima.SyncMate[845] BackService version: 0.3.1d4
    10.01.08 22:00:43 | 10.01.08 [0x0-0x49049].com.Eltima.SyncMate[845] USB driver version: 0.2.3b2
    10.01.08 22:00:44 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,156,acceptChief: Chief listener accept (socket:7).
    10.01.08 22:00:44 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,177,hireWire__chief_listener: Create new chief.
    10.01.08 22:00:44 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,184,hireWire__chief_listener: Hire chief (0x103d20).
    10.01.08 22:00:44 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    10.01.08 22:00:44 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    10.01.08 22:00:44 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,190,dismissWire__chief_listener: Dismiss chief (0x103d20).
    10.01.08 22:00:44 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,156,acceptChief: Chief listener accept (socket:7).
    10.01.08 22:00:44 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,177,hireWire__chief_listener: Create new chief.
    10.01.08 22:00:44 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,184,hireWire__chief_listener: Hire chief (0x103d20).
    10.01.08 22:00:44 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    10.01.08 22:00:44 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    10.01.08 22:00:44 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,190,dismissWire__chief_listener: Dismiss chief (0x103d20).
    10.01.08 22:00:44 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,156,acceptChief: Chief listener accept (socket:11).
    10.01.08 22:00:44 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,177,hireWire__chief_listener: Create new chief.
    10.01.08 22:00:44 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,184,hireWire__chief_listener: Hire chief (0x103e20).
    10.01.08 22:00:44 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    10.01.08 22:00:44 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    10.01.08 22:00:44 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,190,dismissWire__chief_listener: Dismiss chief (0x103e20).
    10.01.08 22:00:44 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/rod.c,404,triggerConnection: Triggering connection (rs:1).
    10.01.08 22:00:48 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/rod.c,404,triggerConnection: Triggering connection (rs:1).
    10.01.08 22:00:52 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/rod.c,404,triggerConnection: Triggering connection (rs:1).
    10.01.08 22:01:41 | 10.01.08 [0x0-0x49049].com.Eltima.SyncMate[845] Successfully saved file.
    10.01.08 22:01:41 | 10.01.08 [0x0-0x49049].com.Eltima.SyncMate[845] Cant connect to Pocket
    10.01.08 22:01:43 | 10.01.08 [0x0-0x49049].com.Eltima.SyncMate[845] Successfully saved file.
    10.01.08 22:01:43 | 10.01.08 [0x0-0x49049].com.Eltima.SyncMate[845] Cant connect to Pocket
    10.01.08 22:01:47 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,156,acceptChief: Chief listener accept (socket:7).
    10.01.08 22:01:47 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,177,hireWire__chief_listener: Create new chief.
    10.01.08 22:01:47 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,184,hireWire__chief_listener: Hire chief (0x103b40).
    10.01.08 22:01:48 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    10.01.08 22:01:48 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    10.01.08 22:01:48 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,190,dismissWire__chief_listener: Dismiss chief (0x103b40).
    10.01.08 22:02:12 | 10.01.08 [0x0-0x49049].com.Eltima.SyncMate[845] BEGIN SYNCING...
    10.01.08 22:02:12 | 10.01.08 [0x0-0x49049].com.Eltima.SyncMate[845] Successfully saved file.
    10.01.08 22:02:13 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/rod.c,267,acceptLocal: Local accept (seq:1).
    10.01.08 22:02:13 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/rod.c,244,hireBack__rapi_rod: Hire back (seq:1).
    10.01.08 22:02:13 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/back.c,272,consumeLocalConnection__rapi_back: Local connection consumed (session:1).
    10.01.08 22:02:13 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/back.c,209,transferLocal: Wake on local event data in.
    10.01.08 22:02:13 | 10.01.08 [0x0-0x49049].com.Eltima.SyncMate[845] Handshake error.
    10.01.08 22:02:13 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/back.c,209,transferLocal: Wake on local event data in.
    10.01.08 22:02:13 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/rod.c,251,dismissBack__rapi_rod: Dismiss back (seq:1).
    10.01.08 22:02:13 | 10.01.08 [0x0-0x49049].com.Eltima.SyncMate[845] Cant connect to Pocket
    10.01.08 22:02:13 | 10.01.08 [0x0-0x49049].com.Eltima.SyncMate[845] END SYNCING
    10.01.08 22:02:18 | 10.01.08 [0x0-0x49049].com.Eltima.SyncMate[845] BEGIN SYNCING...
    10.01.08 22:02:18 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/rod.c,267,acceptLocal: Local accept (seq:2).
    10.01.08 22:02:18 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/rod.c,244,hireBack__rapi_rod: Hire back (seq:2).
    10.01.08 22:02:18 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/back.c,272,consumeLocalConnection__rapi_back: Local connection consumed (session:2).
    10.01.08 22:02:18 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/back.c,209,transferLocal: Wake on local event data in.
    10.01.08 22:02:18 | 10.01.08 [0x0-0x49049].com.Eltima.SyncMate[845] Successfully saved file.
    10.01.08 22:02:18 | 10.01.08 [0x0-0x49049].com.Eltima.SyncMate[845] Handshake error.
    10.01.08 22:02:18 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/back.c,209,transferLocal: Wake on local event data in.
    10.01.08 22:02:18 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/rod.c,251,dismissBack__rapi_rod: Dismiss back (seq:2).
    10.01.08 22:02:18 | 10.01.08 [0x0-0x49049].com.Eltima.SyncMate[845] Cant connect to Pocket
    10.01.08 22:02:18 | 10.01.08 [0x0-0x49049].com.Eltima.SyncMate[845] END SYNCING
    10.01.08 22:02:19 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,156,acceptChief: Chief listener accept (socket:7).
    10.01.08 22:02:19 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,177,hireWire__chief_listener: Create new chief.
    10.01.08 22:02:19 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,184,hireWire__chief_listener: Hire chief (0x103710).
    10.01.08 22:02:19 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    10.01.08 22:02:19 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    10.01.08 22:02:19 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,190,dismissWire__chief_listener: Dismiss chief (0x103710).
    10.01.08 22:02:19 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,156,acceptChief: Chief listener accept (socket:11).
    10.01.08 22:02:19 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,177,hireWire__chief_listener: Create new chief.
    10.01.08 22:02:19 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,184,hireWire__chief_listener: Hire chief (0x103710).
    10.01.08 22:02:19 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    10.01.08 22:02:19 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    10.01.08 22:02:19 | 10.01.08 com.eltima.async.rapiback[48] audit:src/rapi/chief.ebr,190,dismissWire__chief_listener: Dismiss chief (0x103710).
    10.01.08 22:02:36 | 10.01.08 [0x0-0x49049].com.Eltima.SyncMate[845] Successfully saved file.
    10.01.08 22:02:36 | 10.01.08 [0x0-0x49049].com.Eltima.SyncMate[845] Cant connect to Pocket

  59. chris said,

    whow, very long post before from me. Just one positive result: Plugin a USB connection with my smartphone automatically starts SyncMate!
    What's not clear to me after reading all blogs: What means "Try to reinstall SyncMate driver from your device" Is there a driver somewhere directly for the mobile? (my firewall is off, phone is unlocked, using Mac 10.5.1) Thank you!

  60. Jay said,

    In my case I suspect the issue is I never get prompted to install the syncmate driver. Is there any way to manually do this, to force installation, or to do further debug work?

  61. Sander said,

    So I just upgraded to WM6 on my Blackjack, I fixed the firewall problems and I can now sync!!

    The major problem I have now is when syncing iCal, it doesn't transfer any entries that I set on repeat in iCal, to my phone. Sometimes it does just the first entry, but not even that all the time.

    Other than that, things look good. Thanks!

    Sander

  62. Grabman said,

    have uninstalled and re-installed Syncmate, still no luck getting it to run.

    checked firewall as Helen suggested, is set to accept connections, mo problem there.

    If I plug phone in, then start Syncmate, then hit "sync" from Syncmate drop menu i get following in Actions Log:
    BackService version: 0.3.1d4
    USB driver version: 0.2.3b2

    BEGIN SYNCING...
    Successfully saved file.
    Handshake error.

    Cant connect to Pocket

    END SYNCING

    If I start Syncmate first then plug phone in it just freezes and I have to force quit to kill it.

    product looks promising, but still won't work!

  63. Joerg Knoerchen said,

    Finally I got SyncMate run, after running SyncMate Uninstaller with every account on my iMac.

    Now I have some issues:
    iCal: an appointment that repeats every 2nd sunday on my WM5 is in iCal every saturday - an appointment that should repeat every 4 weeks on tuesday shows up in iCal every tuesday - an appointment that should be every week on monday, wednesday and friday is only on every wednesday in iCal

    I've setup a folder at SyncMate which sould sync oneway to my iMac does not copy the content from my WM5 to my iMac.

    Pulling out my device without disconnecting before brings my whole iMac to freeze - nothing more I can do :-(

    My contacts are synced but without their groups they belong to.

    When working with more than one logged in user and connecting my device, on every users account SyncMate starts!

    Finally I'm missing a sync for my To-Do-list.

  64. Hampus said,

    Hello!

    I love the program but have a quick question. Is it iSync-compatible with the HTC touch dual?

    Eager to get a quick reply.

    With kind regards

  65. Lee said,

    Helen

    There is no driver or file on my device from syncmate. I haven't managed to get any connection yet.

    BackService version: 0.3.1d4
    USB driver version: 0.2.3b2

    BEGIN SYNCING...
    Successfully saved file.
    Can't create RAPI fore.

    Cant connect to Pocket

    END SYNCING

    Cheers

  66. Alan said,

    At no time during the installation process was anything put on the Dash itself. Did I miss a step? There is nothing in the instructions that indicate an install happening on the device.

    Thanks,
    Alan

  67. @Helen White:
    Which driver?
    The USB Driver or the Driver on the Phone?
    Actually, it seems that there is no driver on the Phone.

  68. rien said,

    impossible to sync iCal ( Leopard) with my HTC Kaiser, in syncing items in my agenda on the Kaiser are corrupted ; date notation is not right; what settings are necessary on my Kaiser and within my iMac ???

  69. chris said,

    I agree to Lee, Alan and Matthias - no driver on the phone, no informationen about it. Waiting for more infos before wasting more time. Thanks.

  70. maximus said,

    I have been playing around with the latest build and have been ok with build 299!

    SMS: count is up to date! I can now read all (if not most, since I don't want to count that much) of my SMS!

    Apps: Great job in fixing the install! Haven't encountered any problems even with testing cancelling the install on my Kaiser! Woohoo!

    One issue I've just encountered, I got a couple of SyncMate Driver error wherein the driver cannot be started. I think it said error code 2. I recently installed a couple of apps and initially thought that was the issue but I tried rebooting my PPC and SyncMate recognized my phone flawlessly.

    I tried syncing via WiFi but can't seem to get it connected though.

    Thanks for the latest build, it has been working really well for me.

  71. maximus said,

    Btw additional thing I noticed:

    Folder Synching: I tried this but everytime I connect my Kaiser, it prompts me that the files in the folder changed and I have to resolve the conflicts. Files are movie and mp3 files. I don't really edit those files just play them from time to time on my phone.

  72. Harry said,

    Thanks Helen for your reply. I am pretty sure that I have the version you are mentioning. I do have several appointments (and recurrent appointments), since my calendar combines normal appointments, birthday reminders, etc etc.

    Do you think that this is the problem? A thought to offer, in that case: could you adopt the Microsoft policy of choosing a period of past appointments for sync (they do from 2 weeks, I think, up to all the appointments you have).

    Let me know if you need any further information about the problem and thank for the excellent job!

  73. Greg said,

    I am using an Samsung SCH-i760 and leopard. I have done a clean install of the latest version of syncmate. When I plug the phone in the USB the program loads but nothing happens. Any suggestions.

  74. Der_Hexer said,

    I am able to sync my XDA Orbit (HTC Artemis) with iCal (with some frictions when syncing reoccuring events where some single events of this event-series have been deleted in my mobile phone), photofolder and the addressbook. However I'm unable to select a playlist for iTunes even though it is installed and playlists are generated. I even installed iTunes again (though it is already installed on leopard (15.0.1)).
    Any reasons why I cannot get any response from Syncmate, when I click on the playlist button? Is it a bug and if yes: will it be fixed in the next version?

  75. tiejer said,

    Hello
    Your Program looks great!
    But believe I have the same problem as Harry (4.01)and Mitertiti (10.1).
    It doesnt synce ical or contacts but the time.
    always ping error.
    I use a O2 XDA Neo (HTC S200) with WM 5 and a MacBook with 2ghz and 4GB RAM and
    OS X 10.5.1.

    The Connection report is as follows:

    BackService version: 0.3.1d4
    USB driver version: 0.2.3b2
    Successfully saved file.
    Driver found. Starting...
    Pocket driver version: 1, 0, 0, 271
    Event 'connected' for plugin: Applications list
    Event 'connected' for plugin: Device info
    Event 'connected' for plugin: SMS manager

    BEGIN SYNCING...
    Successfully saved file.
    Successfully saved file.
    Event 'syncPrepare' for plugin: Contacts
    Event 'syncPrepare' for plugin: iCal
    Beginning a sync session...
    Event 'syncPrepare' for plugin: Contacts
    Event 'syncPrepare' for plugin: iCal
    NEGOTIATING entities to push to the sync engine...
    Event 'syncServicePush' with entity: com.apple.contacts.Contact for plugin:
    Contacts
    Contacts in history - 0
    Add 408 contacts from Pocket
    Change 0 contacts from Pocket
    Del 0 contacts from Pocket
    Event 'syncServicePush' with entity: com.apple.contacts.Group for plugin:
    Contacts
    Event 'syncServicePush' with entity: com.apple.contacts.Group for plugin: iCal
    Event 'syncServicePush' with entity: com.apple.contacts.Phone Number for plugin:
    Contacts
    Event 'syncServicePush' with entity: com.apple.contacts.Phone Number for plugin:
    iCal
    Event 'syncServicePush' with entity: com.apple.contacts.Email Address for
    plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.contacts.Email Address for
    plugin: iCal
    Event 'syncServicePush' with entity: com.apple.contacts.Street Address for
    plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.contacts.Street Address for
    plugin: iCal
    Event 'syncServicePush' with entity: com.apple.contacts.Date for plugin:
    Contacts
    Event 'syncServicePush' with entity: com.apple.contacts.Date for plugin: iCal
    Event 'syncServicePush' with entity: com.apple.contacts.Related Name for plugin:
    Contacts
    Event 'syncServicePush' with entity: com.apple.contacts.Related Name for plugin:
    iCal
    Event 'syncServicePush' with entity: com.apple.contacts.URL for plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.contacts.URL for plugin: iCal
    Event 'syncServicePush' with entity: com.apple.contacts.IM for plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.contacts.IM for plugin: iCal
    Event 'syncServicePush' with entity: com.apple.calendars.Calendar for plugin:
    Contacts
    Event 'syncServicePush' with entity: com.apple.calendars.Calendar for plugin:
    iCal
    Event 'syncServicePush' with entity: com.apple.calendars.Event for plugin:
    Contacts
    Event 'syncServicePush' with entity: com.apple.calendars.Event for plugin: iCal
    AS_CHECK_APPOINTS error.
    Events in history - 0
    Add 0 events from Pocket
    Change 0 events from Pocket
    Del 0 events from Pocket
    Ping Error

    Disconnect detected

    Event 'disconnected' for plugin: Device info
    Event 'disconnected' for plugin: SMS manager
    Exception syncing: Error, reason Error
    Error occurred syncing client, not saving or committing changes. Reverting file
    save...
    Reverted to the saved file.
    Ended sync session.
    Successfully saved file.

    END SYNCING

    Regards

  76. Jay said,

    Update: I rebooted, turned off my firewall and connected my MDA and was prompted to install the driver on the device! I installed it to the device, not a storage card and install went OK. Syncmate prompted me to click connect after the driver was installed and I did that but I received and error on the phone "Can't start driver, error 2" and the log shows:
    BackService version: 0.3.1d4
    USB driver version: 0.2.3b2
    Successfully saved file.
    Installing driver on pocket...
    Cant connect to Pocket
    Event 'disconnected' for plugin: Device info
    Successfully saved file.
    Driver found. Starting...
    Cant connect to Pocket

    If I disconnect and reconnect I continue to get the "Can't start driver, error 2" error on the device itself.

    Note: If I re-enable my firewall it no longer connects so I definitely have some firewall issues. Your manual mentions opening a specific IP address but I can not find a way to do so in OS X 10.4

  77. Will P said,

    I can't be the only one that gets fouled dmg files. I've tried several different machines, browsers, etc. Each time the end result is the same, codec overrun. What's going on with the bits between your server in my desktop? Please help.

  78. Nick said,

    I upgraded my Axim x51v from WM5 to WM6 and the SyncMate now hangs when I connect my Pocket PC to my MacBookPro (Leopard).
    If I disconnect the cable, after a few minutes the program comes back with the following lines in the log:

    BackService version: 0.3.1d4
    USB driver version: 0.2.3b2
    Successfully saved file.
    Handshake error.

    Cant connect to Pocket
    Event 'disconnected' for plugin: Device info
    Event 'disconnected' for plugin: Device info

    (Note: the last line *is* repeated twice, this is not a typo).

    Any thoughts?

    -Nick

  79. chris said,

    First of all: It works now with a USB connection!
    Definitly
    - Missing Sync stuff must completely removed (using Spotlight after uninstall)
    - Leopard firewall must allow all incoming connections (after rebooting I saw my windows pc first time...)
    - on the smartphone (HTC S710 aka VOX with WM 6), the option "advanced network functions" (within USB to PC) must be activated
    - complete uninstall of SyncMate (using uninstall and AppZapper)
    - after rebooting both MacBook and Smartphone I got the prompt for installing the driver on the phone. hooray!
    I tried to sync bookmarks (only the way to the Mac works!), time and itunes (some troubles with german ä, ö, ü...) Looks pretty good!
    But calender didn't work (the error results in a disconnect also):
    plugin: iCal
    AS_CHECK_APPOINTS error.
    Events in history - 0
    Add 0 events from Pocket
    Change 0 events from Pocket
    Del 0 events from Pocket
    Ping Error

    The Wifi-connection didn't work at all!

  80. Joerg Knoerchen said,

    Hello Helen,

    do you already know a price you will charge after SyncMate is not beta any longer for SyncMate?

    Kind regards and many thanks in advance!

    BTW: SyncMate is cool - no connection problems with my WM5 device - with Mis.S. I only had trouble!

  81. Lee said,

    OK, I installed .299 on my powerbook (G4, 10.4.11) and it did install the driver on my HTC Touch (Elf) and I did manage to sync the ical as a trial. I then connected my HTC to my desktop (iMac G5 10.5.1 but still no luck connecting to device. Even with the driver pre installed on my HTC. In my case it looks like a problems around leopard!!

    Thanks for the hard work

    Lee

  82. florian said,

    As chris, it's working on my HTC Thanks helen. I can now connect my HTC but Sync of contact and cal still don't work

    When i try to sync, syncmate stops, i have to retry 2 times to make it work

    i get this :BackService version: 0.3.1d4
    USB driver version: 0.2.3b2
    Successfully saved file.
    Pocket driver version: 1, 0, 0, 271

    BEGIN SYNCING...
    Successfully saved file.
    Successfully saved file.
    Event 'syncPrepare' for plugin: Contacts
    Beginning a sync session...
    Event 'syncPrepare' for plugin: Contacts
    NEGOTIATING entities to push to the sync engine...
    Event 'syncServicePush' with entity: com.apple.contacts.Contact for plugin: Contacts
    Contacts in history - 125
    Add 0 contacts from Pocket
    Change 0 contacts from Pocket
    Del 0 contacts from Pocket
    Event 'syncServicePush' with entity: com.apple.contacts.Group for plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.contacts.Phone Number for plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.contacts.Email Address for plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.contacts.Street Address for plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.contacts.Date for plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.contacts.Related Name for plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.contacts.URL for plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.contacts.IM for plugin: Contacts
    PUSHING changes to sync engine for entities ()
    MINGLING, invoking prepareToPullChangesForEntityNames: with filteredEntityNames=(null)
    PULLING changes from the sync engine...
    Event 'syncServicePull' for plugin: Contacts
    Found same on mac - 0
    Add 0 contacts from MAC
    Change 0 contacts from MAC
    Del 0 contacts from MAC
    Successfully saved file.
    Committing accepted changes...
    Ended sync session.
    Event 'sync' for plugin: Contacts
    Event 'sync' for plugin: Time
    Event 'syncCommit' for plugin: Contacts
    Successfully saved file.

    END SYNCING

    But Contacts haven't been sync...

    In order to open the firewire, can we know wich port is necessary to open? Thx

  83. florian said,

    I wrote firewire, but i mean firewall, sorry

  84. el_coda said,

    Dears,
    a quetion about wifi connection... how to use it?
    When I add a wifi device have I to put an IP?
    Is there any doc/howto no how to deal with this new feature?
    Coda

  85. Helen White said,

    @el_coda
    In case you don't know how to delete a user account on a Mac, here is how you do it -
    go to "System preferences" -> "Accounts". There is a window with a list of accounts. Within the bottom left area there is a lock. Click it, pass the authentication (i.e. type your password) and click "-" to delete the account.

    @Grabman, Alan, Matthias Strack
    Previous versions of SyncMate installed its driver on a device quietly (i.e. without any notifications).
    Here is how to delete SyncMate driver form your device.
    Go to \windows folder and delete as_starter.exe and AsyncSvr.dll. If you do not see these files, enable "Show all files" option. Next time you connect the device to your Mac, SyncMate will install its driver on your device.
    If the problem still persists, please, check your firewall settings.

    @Sander
    Thanks for reporting, we'll fix this issue.

    @Joerg Knoerchen
    We'll fix iCal issues ASAP.
    As regards content transfer, please, show me the actions log.

    @Hampus
    FYI iSync is a third-party application and its compatibility is no concern of ours.
    SyncMate is compatible with Windows Mobile 5 and Windows Mobile 6 devices.

    @Lee
    Please, check your firewall settings.

    @rien
    Have you tried to restart your device?

    @maximus, el_coda
    In order to sync via Wi-Fi you should assign an IP to your device. SyncMate driver must be active (tray icon on your device). As regards folder sync, we'll investigate this issue, thanks.

    @Harry
    Thanks for co-operation. You seem to have a really huge event list :)
    Please, send me the actions log, we'll investigate this.

    @Greg
    When SyncMate starts there is a prompt to install a driver on the device and you should allow installation. If your smartphone is locked (i.e. "Access Denied"), in order to use SyncMate you should unlock it. If you have installed previous versions of the application before, you should uninstall/delete SyncMate driver from your device as described above.

    @Der_Hexer
    Your playlist file may be located not in its default destination... However, we'll try to fix it in the next build.

    @tiejer
    This problem occurs when there is a huge number of events. How many of them do you have?

    @Jay
    Uninstall SyncMate, delete driver files as described above, and reinstall the application.

    @Nick
    Do you have ActiveSync on your device installed?

    @chris
    Thanks, we'll fix iCal issues.
    German symbols. Please, send me a screenshot at helen.white@eltima.com.
    Bookmarks. Check "Favorites" folder on your device, they must be sitting there.
    Wi-Fi. Note that in order to establish a Wi-Fi connection, SyncMate driver must be active (tray icon on your device).

    @florian
    Try to reset SyncMate profile and restart your device.

  86. tiejer said,

    Hi Helen!
    Thanks for your reply .
    I have 280 events and 409 contacts.
    Regards

  87. tiejer said,

    Hi Helen !
    GORGIOUS! I reduced my events to 181- now it works!!
    THANK YOU!
    Regards

  88. Alan said,

    Helen, thanks for the help; deletion of the as_starter.exe file did the trick. All is syncing beautifully now.

    Alan

  89. Chris said,

    Hello ... sorry to be a bother

    OS 10.4
    WM6 AT&T Tilt

    Did a fresh install from latest package on website .299
    Deleted /Users/chrisg/.../Application Support/SyncMate/**
    Tried to find driver on WM6 \Windows\as_starter.exe and AsynSvr.dll but cannot find it -- is it somewhere else on WM6
    Already ran the SDA Unlock application on Windows XP desktop

    When I plug in WM6 (SyncMate NOT started), it pulls up the SyncMate window ..

    Here is my log:

    2008-01-17 09:43:33.995 SyncMate[397] Initializing with data from file /Users/chrisg/Library/Application Support/SyncMate/com.Eltima.SyncMate.xml
    2008-01-17 09:43:33.997 SyncMate[397] No backup file, requesting a refresh sync.
    BackService version: 0.3.1d4
    USB driver version: 0.2.3b2
    Ask4Devinfo, isConnected: 0

    BEGIN SYNCING...
    Successfully saved file.
    Handshake error.

    Cant connect to Pocket

    END SYNCING

    Successfully saved file.
    Handshake error.

    Cant connect to Pocket

  90. jalias said,

    i cannot sync my touch with my tiger 10.4.11

    Application Support/SyncMate/com.Eltima.SyncMate.xml
    2008-01-17 18:54:07.784 SyncMate[363] No backup file, requesting a refresh sync.
    BackService version: 0.3.1d4
    USB driver version: 0.2.3b2
    Ask4Devinfo, isConnected: 0

  91. Greg said,

    Hi Helen,
    "When SyncMate starts there is a prompt to install a driver on the device and you should allow installation. If your smartphone is locked (i.e. "Access Denied"), in order to use SyncMate you should unlock it. If you have installed previous versions of the application before, you should uninstall/delete SyncMate driver from your device as described above."

    A few issues, sync mate never gives me the option to install anything on my SCH i760, actually when I plug in the device to the usb the program loads but nothing happens. In regards to locking, I am using my phone as purchased and I am not sure how to tell if it is locked or how to unlock it. Please advise, thanks

  92. Grabman said,

    @Helen White

    Looked for as_starter.exe and AsyncSvr.dll on my device, they are not present, have "All Files Showing"

    Have uninstalled and reinstalled Syncmate again!

    Firewall on Mac is set to accept all incoming connections.

    Still can't get Syncmate to work.
    If start Syncmate then plug device into USB it just sits and gives handshake error.
    If I plug device in with out Syncmate already running it starts then Syncmate freezes and I have to force quit the application

    Just seem to be going in circles at the moment

    thanks

  93. Reid said,

    Tried installing and syncing again on OS X leopard 10.5.1, sync with my HTC Wizard (WM5 smartphone). I get the same error as always:

    BEGIN SYNCING...
    Successfully saved file.
    Can't create RAPI fore.
    Cant connect to Pocket
    END SYNCING

    Did anybody have success with a WM5 smartphone via USB?

  94. Mikhail said,

    Samsung Blackjack SGH-i607, WM5, OSX 10.4.11, Powerbook G4. After deleting those two files from the phone I ran application unlock and then plugged the phone. Voila! It connected!!! I didn't try to sync calendar or contacts but Folder sync didn't work. I'll try again later. Are you planning to include a feature where I can just 'explore' my phone and copy/delete files? That would be NICE!!! I think I'm interested in this more than in Syncing.

  95. Jay said,

    I un-installed the application on my Mac using AppCleaner and the driver on the hand-held using Total Commander to delete the files you listed. I rebooted Mac and Soft-reset the hand-held and re-installed but I still get the same errors. On the phone (couldn't start the driver, error 2) and on my Mac (can't connect), presumably because the driver will not start on the phone.

    Please note that I was prompted to 'upgrade' on the Mac and prompted to 'remove the existing version' of the driver on the hand-held despite following your instructions.

  96. streesh said,

    Hi,

    I've tried uninstalls/reinstalls and removing all components of any other sync program that I've ever heard of. The firewall is off. Numerous restarts of my MacBook and Bell HTC Touch. I get one of the following:

    BEGIN SYNCING...
    Successfully saved file.
    Can't create RAPI fore.
    Cant connect to Pocket
    END SYNCING

    or

    BEGIN SYNCING...
    Successfully saved file.
    Handshake error.
    Cant connect to Pocket
    END SYNCING

    Usually the second of the two errors. My phone isn't wi-fi enabled, but can do bluetooth.

    Please advise,

    Streesh.

  97. James said,

    No luck on my Cingular 2125 smartphone running Windows Mobile 5. Application installs, but never "sees" or tries to install the driver to the phone. Not a firewall issue that I can tell.

  98. Fran said,

    I just purchased a Sprint Mogul (WM6 Professional) and am excited about this software for synching my contacts/calendares/etc. between the Mac and the handheld but I've run into a problem. I downloaded and installed the latest version (1.0.0.299) and it installed correctly. When I plug my mogul into the computer via usb syncmate starts, but the connection icon still shows as disconnected and no drivers ever pop up to install on my device. Has anyone had a similar experience, and were you able to fix it? Any ideas on what I could do to get this working. I really appreciate the advice.

  99. Grabman said,

    @ James
    your issue looks same as mine!
    I tried to open iSync on Mac it will see my phone (Dopod D810 basically a HTC) but cant sync to i, so I know nor firewall issue here either.
    Will just have to wait for next build I suppose to see if issues resolved.

  100. pieter said,

    when syncing with ical everything goes wrong, i got this error: AS_ADD_APPOINT error. how can i solve this...

    BEGIN SYNCING...
    Successfully saved file.
    Successfully saved file.
    Event 'syncPrepare' for plugin: Contacts
    Event 'syncPrepare' for plugin: iCal
    Beginning a sync session...
    Event 'syncPrepare' for plugin: Contacts
    Event 'syncPrepare' for plugin: iCal
    NEGOTIATING entities to push to the sync engine...
    Event 'syncServicePush' with entity: com.apple.contacts.Contact for plugin: Contacts
    Contacts in history - 41
    Add 0 contacts from Pocket
    Change 0 contacts from Pocket
    Del 0 contacts from Pocket
    Event 'syncServicePush' with entity: com.apple.contacts.Group for plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.contacts.Group for plugin: iCal
    Event 'syncServicePush' with entity: com.apple.contacts.Phone Number for plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.contacts.Phone Number for plugin: iCal
    Event 'syncServicePush' with entity: com.apple.contacts.Email Address for plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.contacts.Email Address for plugin: iCal
    Event 'syncServicePush' with entity: com.apple.contacts.Street Address for plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.contacts.Street Address for plugin: iCal
    Event 'syncServicePush' with entity: com.apple.contacts.Date for plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.contacts.Date for plugin: iCal
    Event 'syncServicePush' with entity: com.apple.contacts.Related Name for plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.contacts.Related Name for plugin: iCal
    Event 'syncServicePush' with entity: com.apple.contacts.URL for plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.contacts.URL for plugin: iCal
    Event 'syncServicePush' with entity: com.apple.contacts.IM for plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.contacts.IM for plugin: iCal
    Event 'syncServicePush' with entity: com.apple.calendars.Calendar for plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.calendars.Calendar for plugin: iCal
    Event 'syncServicePush' with entity: com.apple.calendars.Event for plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.calendars.Event for plugin: iCal
    Events in history - 0
    Add 3 events from Pocket
    Change 0 events from Pocket
    Del 0 events from Pocket
    Event 'syncServicePush' with entity: com.apple.calendars.Recurrence for plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.calendars.Recurrence for plugin: iCal
    Event 'syncServicePush' with entity: com.apple.calendars.DisplayAlarm for plugin: Contacts
    Event 'syncServicePush' with entity: com.apple.calendars.DisplayAlarm for plugin: iCal
    PUSHING changes to sync engine for entities (
    )
    MINGLING, invoking prepareToPullChangesForEntityNames: with filteredEntityNames=(null)
    PULLING changes from the sync engine...
    Event 'syncServicePull' for plugin: Contacts
    Found same on mac - 0
    Add 0 contacts from MAC
    Change 0 contacts from MAC
    Del 0 contacts from MAC
    Event 'syncServicePull' for plugin: iCal
    Found same events on mac - 1
    Add 1738 events from MAC

  101. Helen White said,

    @Chris, jalias
    Please, check the firewall.
    Note that you should delete stated folder before the installation.

    @jalias
    Are you sure the log you've copied is complete?

    @Greg, Reid, Jay, James
    Please, unlock your device and check the firewall.

    @Grabman, streesh, James, Fran
    Make sure you have ActiveSync installed on your device, check the firewall and restart the device.
    If the problem still persists, show me the actions log.

    @Mikhail
    Yes, such feature will be added.

    @pieter
    Thanks for reporting, we'll fix this ASAP.

  102. Fran said,

    @Helen,

    Thanks for the response. I verified ActiveSync is installed on the device and even tested connecting to a windows machine. I also disabled the firewall completely and now when I plug my device in the disconnected icon gets brighter and the mouse cursor starts spinning. It never does anything else. I let it run for about 1 hour and still nothing. I've tried several times and always get the same result. I end up having to force quit SyncMate eventually. The only thing I've seen in the actions log is:

    BackService version: 0.3.1d4
    USB driver version: 0.2.3b2

    Since it's locking up i can't tell if anything else gets written to the log, but I did find this in the console log:

    2008-01-22 15:44:56.970 SyncMate[404] Initializing with data from file /Users/laurafox/Library/Application Support/SyncMate/com.Eltima.SyncMate.xml
    2008-01-22 15:44:56.996 SyncMate[404] Read in some data on init from backup file
    BackService version: 0.3.1d4
    USB driver version: 0.2.3b2
    Ask4Devinfo, isConnected: 0

    Hope this helps, and thanks again for the response.

  103. reid said,

    @Helen:
    My device is unlocked and my firewall is disabled. I still get 'can't connect to pocket' error.

    Thanks,
    Reid

  104. adam said,

    i am trying to connect the .299 version to my HTC tytn, with WM5, on Leopard. But I always get the message "can't start driver, error 2" on my phone. Any ideas?? The installation went fine. thanks! :)

  105. adam said,

    the message appears when I attempt to connect.

  106. Grabman said,

    @ Helen

    ActiveSync is installed on my device and is working. As I said before if I plug device into Mac Syncmate starts and then freezes, forcing me to force quite the app. If I start SyncMate first then plug in device, it will allow me to see actions log, but nothing there other than handshake error message.

    I am going to paste in messages from appfirewall.log:
    Jan 23 11:17:37 The-Mac Firewall[49]: rapiback is listening from 0.0.0.0:990 uid = 0 proto=6
    Jan 23 11:17:39 The-Mac Firewall[49]: Allow rapiback connecting from 169.254.2.1:1028 uid = 0 proto=6

    and also from Console Messages, this log was cleared prior to plugging in device and shows only messages while trying to SyncMate to connect:
    23/01/08 11:17:37 AM com.eltima.async.rapiback[50] audit:src/rapi/rod.c,512,updateForOpen: Open rod (key:State:/Network/Interface/en3/IPv4).
    23/01/08 11:17:37 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,156,acceptChief: Chief listener accept (socket:11).
    23/01/08 11:17:37 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,177,hireWire__chief_listener: Create new chief.
    23/01/08 11:17:37 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,184,hireWire__chief_listener: Hire chief (0x1037a0).
    23/01/08 11:17:37 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    23/01/08 11:17:37 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    23/01/08 11:17:37 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,190,dismissWire__chief_listener: Dismiss chief (0x1037a0).
    23/01/08 11:17:37 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,156,acceptChief: Chief listener accept (socket:12).
    23/01/08 11:17:37 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,177,hireWire__chief_listener: Create new chief.
    23/01/08 11:17:37 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,184,hireWire__chief_listener: Hire chief (0x1037a0).
    23/01/08 11:17:37 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    23/01/08 11:17:37 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    23/01/08 11:17:37 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    23/01/08 11:17:37 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,406,_MakeReady: Change daemon ready from 1 to 1.
    23/01/08 11:17:37 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,409,_MakeReady: Change kext ready from 1 to 1.
    23/01/08 11:17:37 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    23/01/08 11:17:37 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,190,dismissWire__chief_listener: Dismiss chief (0x1037a0).
    23/01/08 11:17:39 AM com.eltima.async.rapiback[50] audit:src/rapi/rod.c,404,triggerConnection: Triggering connection (rs:1).
    23/01/08 11:17:39 AM com.eltima.async.rapiback[50] audit:src/rapi/rod.c,297,acceptRemote: Remote accept (director).
    23/01/08 11:17:39 AM com.eltima.async.rapiback[50] audit:src/rapi/rod.c,279,hireDirector__rapi_rod: Hire director.
    23/01/08 11:17:39 AM com.eltima.async.rapiback[50] audit:src/rapi/director.c,305,consumeConnection__rapi_director: Connection consumed (director).
    23/01/08 11:17:39 AM com.eltima.async.rapiback[50] audit:src/rapi/director.c,290,transferDirector: Director wakes (event: data in).
    23/01/08 11:17:39 AM com.eltima.async.rapiback[50] audit:src/rapi/director.c,290,transferDirector: Director wakes (event: data in).
    23/01/08 11:17:39 AM com.eltima.async.rapiback[50] audit:src/rapi/director.c,290,transferDirector: Director wakes (event: data in).
    23/01/08 11:17:39 AM com.eltima.async.rapiback[50] audit:src/rapi/director.c,231,onDeviceInfo: No password need, start idling.
    23/01/08 11:17:39 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,156,acceptChief: Chief listener accept (socket:12).
    23/01/08 11:17:39 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,177,hireWire__chief_listener: Create new chief.
    23/01/08 11:17:39 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,184,hireWire__chief_listener: Hire chief (0x106130).
    23/01/08 11:17:39 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    23/01/08 11:17:39 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    23/01/08 11:17:39 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,190,dismissWire__chief_listener: Dismiss chief (0x106130).
    23/01/08 11:17:39 AM [0x0-0x1e01e].com.Eltima.SyncMate[206] Successfully saved file.
    23/01/08 11:17:39 AM com.eltima.async.rapiback[50] audit:src/rapi/rod.c,267,acceptLocal: Local accept (seq:1).
    23/01/08 11:17:39 AM com.eltima.async.rapiback[50] audit:src/rapi/rod.c,244,hireBack__rapi_rod: Hire back (seq:1).
    23/01/08 11:17:39 AM com.eltima.async.rapiback[50] audit:src/rapi/back.c,272,consumeLocalConnection__rapi_back: Local connection consumed (session:1).
    23/01/08 11:17:39 AM com.eltima.async.rapiback[50] audit:src/rapi/back.c,209,transferLocal: Wake on local event data in.
    23/01/08 11:17:39 AM com.eltima.async.rapiback[50] audit:src/rapi/director.c,290,transferDirector: Director wakes (event: data in).
    23/01/08 11:17:39 AM com.eltima.async.rapiback[50] audit:src/rapi/rod.c,286,dismissDirector__rapi_rod: Dismiss director.
    23/01/08 11:17:43 AM com.eltima.async.rapiback[50] audit:src/rapi/rod.c,404,triggerConnection: Triggering connection (rs:1).
    23/01/08 11:17:47 AM com.eltima.async.rapiback[50] audit:src/rapi/rod.c,404,triggerConnection: Triggering connection (rs:1).
    23/01/08 11:18:55 AM com.eltima.async.rapiback[50] audit:src/rapi/back.c,209,transferLocal: Wake on local event data in.
    23/01/08 11:18:55 AM com.eltima.async.rapiback[50] audit:src/rapi/rod.c,251,dismissBack__rapi_rod: Dismiss back (seq:1).
    23/01/08 11:18:55 AM com.apple.launchd[115] ([0x0-0x1e01e].com.Eltima.SyncMate[206]) Exited: Terminated
    23/01/08 11:19:08 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,156,acceptChief: Chief listener accept (socket:11).
    23/01/08 11:19:08 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,177,hireWire__chief_listener: Create new chief.
    23/01/08 11:19:08 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,184,hireWire__chief_listener: Hire chief (0x103660).
    23/01/08 11:19:08 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    23/01/08 11:19:08 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    23/01/08 11:19:08 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    23/01/08 11:19:08 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,406,_MakeReady: Change daemon ready from 1 to 1.
    23/01/08 11:19:08 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,409,_MakeReady: Change kext ready from 1 to 1.
    23/01/08 11:19:08 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    23/01/08 11:19:08 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,190,dismissWire__chief_listener: Dismiss chief (0x103660).
    23/01/08 11:19:08 AM SyncMate[235] Initializing with data from file /Users/grabman/Library/Application Support/SyncMate/com.Eltima.SyncMate.xml
    23/01/08 11:19:08 AM SyncMate[235] Read in some data on init from backup file
    23/01/08 11:19:08 AM [0x0-0x23023].com.Eltima.SyncMate[235] BackService version: 0.3.1d4
    23/01/08 11:19:08 AM [0x0-0x23023].com.Eltima.SyncMate[235] USB driver version: 0.2.3b2
    23/01/08 11:19:08 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,156,acceptChief: Chief listener accept (socket:11).
    23/01/08 11:19:08 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,177,hireWire__chief_listener: Create new chief.
    23/01/08 11:19:08 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,184,hireWire__chief_listener: Hire chief (0x103660).
    23/01/08 11:19:08 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    23/01/08 11:19:08 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    23/01/08 11:19:08 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,190,dismissWire__chief_listener: Dismiss chief (0x103660).
    23/01/08 11:19:08 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,156,acceptChief: Chief listener accept (socket:11).
    23/01/08 11:19:08 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,177,hireWire__chief_listener: Create new chief.
    23/01/08 11:19:08 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,184,hireWire__chief_listener: Hire chief (0x103660).
    23/01/08 11:19:08 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    23/01/08 11:19:08 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    23/01/08 11:19:08 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,190,dismissWire__chief_listener: Dismiss chief (0x103660).
    23/01/08 11:19:08 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,156,acceptChief: Chief listener accept (socket:12).
    23/01/08 11:19:08 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,177,hireWire__chief_listener: Create new chief.
    23/01/08 11:19:08 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,184,hireWire__chief_listener: Hire chief (0x103660).
    23/01/08 11:19:08 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    23/01/08 11:19:08 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,345,transferChief: Wake on chief data in.
    23/01/08 11:19:08 AM com.eltima.async.rapiback[50] audit:src/rapi/chief.ebr,190,dismissWire__chief_listener: Dismiss chief (0x103660).
    23/01/08 11:19:16 AM [0x0-0x23023].com.Eltima.SyncMate[235] BEGIN SYNCING...
    23/01/08 11:19:16 AM [0x0-0x23023].com.Eltima.SyncMate[235] Successfully saved file.
    23/01/08 11:19:16 AM com.eltima.async.rapiback[50] audit:src/rapi/rod.c,267,acceptLocal: Local accept (seq:2).
    23/01/08 11:19:16 AM com.eltima.async.rapiback[50] audit:src/rapi/rod.c,244,hireBack__rapi_rod: Hire back (seq:2).
    23/01/08 11:19:16 AM com.eltima.async.rapiback[50] audit:src/rapi/back.c,272,consumeLocalConnection__rapi_back: Local connection consumed (session:2).
    23/01/08 11:19:16 AM com.eltima.async.rapiback[50] audit:src/rapi/back.c,209,transferLocal: Wake on local event data in.
    23/01/08 11:19:16 AM [0x0-0x23023].com.Eltima.SyncMate[235] Handshake error.
    23/01/08 11:19:16 AM com.eltima.async.rapiback[50] audit:src/rapi/back.c,209,transferLocal: Wake on local event data in.
    23/01/08 11:19:16 AM com.eltima.async.rapiback[50] audit:src/rapi/rod.c,251,dismissBack__rapi_rod: Dismiss back (seq:2).
    23/01/08 11:19:16 AM [0x0-0x23023].com.Eltima.SyncMate[235] Cant connect to Pocket
    23/01/08 11:19:16 AM [0x0-0x23023].com.Eltima.SyncMate[235] END SYNCING
    23/01/08 11:19:26 AM [0x0-0x23023].com.Eltima.SyncMate[235] Successfully saved file.
    23/01/08 11:19:26 AM com.eltima.async.rapiback[50] audit:src/rapi/rod.c,267,acceptLocal: Local accept (seq:3).
    23/01/08 11:19:26 AM com.eltima.async.rapiback[50] audit:src/rapi/rod.c,244,hireBack__rapi_rod: Hire back (seq:3).
    23/01/08 11:19:26 AM com.eltima.async.rapi