SyncMate Approaches Final Release
We are on the last phase before the official release of SyncMate. So, today we are announcing SyncMate Release Candidate (RC) version. We worked hard, trying to fix all the reported issues and the ones we have found on our own. We’ve made a long way towards this RC version and it is, we hope, the last step before the final release coming very soon.
This is a fully-functional Expert Edition with multiple features added, with improved stability and speed. We have changed and fixed as much of the reported issues as we could. And we would be glad to hear what YOU think, whether syncing works fine for you or not.
Here’s what we would like to offer you:
You are welcome to download SyncMate RC version and unlock it with the following Registration Information:
Registration Name: Beta
Registration Key: C1274C24-C564002D-6218783C-0620549A-29388825-70C45464-7906BD78-D817FA2B
You are free to run complete tests of this version until March, 15 (RC version will expire).
From our side, we will fix all issues and problems as you report them on an on-going basis. Please, note that the most active testers of SyncMate RC will receive free SyncMate official licenses from Eltima.
Your comments are always appreciated.
P.S. If you discover that your device works smoothly and error-free with our SyncMate, we kindly ask you to let us know. Please, drop us an email to beta@eltima.com and attach the activity log of SyncMate’s successful deployment. We’ll gladly send you a lifetime license :)
UPDATE!
Thanks to everyone who replied to this post and sent us comments. Your feedback is very important to us. We ask once again, if your SyncMate deployment is successful, please, let us know the model of your device, its OS version and don’t forget to attach the activity log!
It still doesn’t work with blackberry. Has anyone gotten it to work with blackberry?
I have been eagerly awaiting each release, hoping that the next update would work with my HTC S710. Still no luck. I install the application, restart my mac, and then plug in my phone. Nothing. Try starting Syncmate, plug in my phone – still nothing.
I have also cold reset my phone – no difference. Cleaned Syncmate using the uninstaller, and then Appzapper. No kext installed, no Library files or preference files. Reinstalled, still not working.
Really want Syncmate to work but will have to look at alternatives if this RC is indicative of the final release.
Feedback for Syncmate running on an iBook (PPC) running Tiger, 10.4.11, syncing with HTC_S710 (Windows Mobile 6):
- it appears to be impossible to sync while the firewall is active – the connect/disconnect and sync buttons are inactive if the firewall is on (I have most options in the firewall set to off). In the Help file you suggest allowing this IP address through the firewall: 169.254.2.2. Like Jay who commented about a similar problem evident in the previous release, I don’t know how to do this on 10.4 … Syncs fine with firewall off …
- on my machine, clicking the ‘Add Album’ button does not work, whether iPhoto is launched or not (I have iPhoto 5.0.4) – this was an issue for some people in the previous release too
Other than that, syncing seems to be ok – contacts, folders, iTunes, Notes and Time syncing went ok.
I love the new SMS manager – I spent days trying to find a way to send SMS messages from my Mac, and there is nothing else out there compatible with WM6 – it’s a first, and it’s great!
I could never get the earlier version to work, and no luck with this one either. I have a PPC-6700 running WM5, and an Intel Core Duo MacBook running 10.4.11. The SyncMate screen opens up, but the USB icon is gray, and the connect button is gray. Crossing my fingers that a fix is in the works. Thanks!
Hi,
Are the regi name and/or kye wrong?
My SyncMate never change expart mode with these name and key.
Colud you please check again?
Version is 1.1, and Buid is 1.1.0.311 rc.
Regards,
Akira
The Update is working great here on my end with a macbrook pro and t-mobile dash…good job guys….one recommendation I do have is to incorporate an explore feature similar to activesync so that you can see the contents of your phone (files, etc) from the computer.
So close! Tmobile Dash WM5, to Leopard
Log follows:
BackService version: 0.3.1d4
USB driver version: 0.2.3b2
Device platform SmartPhone
Successfully saved file.
Pocket driver version: 1, 0, 0, 274
Event ‘connected’ for plugin: Device info
Cant get Owner from Pocket
Event ‘connected’ for plugin: SMS reader
BEGIN SYNCING…
Successfully saved file.
Successfully saved file.
Event ’syncPrepare’ for plugin: Contacts
Event ’syncPrepare’ for plugin: iCal
Beginning a sync session…
Event ’syncPrepare’ for plugin: Contacts
Event ’syncPrepare’ for plugin: iCal
NEGOTIATING entities to push to the sync engine…
Event ’syncServicePush’ with entity: com.apple.contacts.Contact for plugin: Contacts
Contacts in history – 265
Add 359 contacts from Pocket
Change 46 contacts from Pocket
Del 27 contacts from Pocket
Event ’syncServicePush’ with entity: com.apple.contacts.Group for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.Group for plugin: iCal
Event ’syncServicePush’ with entity: com.apple.contacts.Phone Number for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.Phone Number for plugin: iCal
Event ’syncServicePush’ with entity: com.apple.contacts.Email Address for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.Email Address for plugin: iCal
Event ’syncServicePush’ with entity: com.apple.contacts.Street Address for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.Street Address for plugin: iCal
Event ’syncServicePush’ with entity: com.apple.contacts.Date for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.Date for plugin: iCal
Event ’syncServicePush’ with entity: com.apple.contacts.Related Name for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.Related Name for plugin: iCal
Event ’syncServicePush’ with entity: com.apple.contacts.URL for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.URL for plugin: iCal
Event ’syncServicePush’ with entity: com.apple.contacts.IM for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.IM for plugin: iCal
Event ’syncServicePush’ with entity: com.apple.calendars.Calendar for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.calendars.Calendar for plugin: iCal
Event ’syncServicePush’ with entity: com.apple.calendars.Event for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.calendars.Event for plugin: iCal
AS_GET_APPOINT error.
Exception syncing: NSInvalidArgumentException, reason *** -[NSCFArray insertObject:atIndex:]: attempt to insert nil
Error occurred syncing client, not saving or committing changes. Reverting file save…
Reverted to the saved file.
Ended sync session.
ISyncSession WARNING: you did not call -clientCommittedAcceptedChanges for pulled changes before finishing the session. Assuming you want to commit the ACKs.
Successfully saved file.
I just try syncmate on a fresh install of leopard and it works fine. I don’t understand why i can not sync my phone with tiger. Maybe older software …
So syncing contacts from mobile to mac is ok
But if i delete a card from my mac and i try to sync (from the mac to the phone) the card is not deleted
I think syncmate is not able to delete card/contacts and appointements from the phone but is able to delete files…
BEGIN SYNCING…
Successfully saved file.
Successfully saved file.
Event ’syncPrepare’ for plugin: iCal
Beginning a sync session…
Event ’syncPrepare’ for plugin: iCal
NEGOTIATING entities to push to the sync engine…
Event ’syncServicePush’ with entity: com.apple.calendars.Calendar for plugin: iCal
Event ’syncServicePush’ with entity: com.apple.calendars.Event for plugin: iCal
Events in history – 0
Add 7 events from Pocket
Change 0 events from Pocket
Del 0 events from Pocket
Event ’syncServicePush’ with entity: com.apple.calendars.Recurrence for plugin: iCal
Event ’syncServicePush’ with entity: com.apple.calendars.DisplayAlarm for plugin: iCal
PUSHING changes to sync engine for entities (
)
MINGLING, invoking prepareToPullChangesForEntityNames: with filteredEntityNames=(null)
PULLING changes from the sync engine…
Event ’syncServicePull’ for plugin: iCal
Found same events on mac – 8
Add 2 events from MAC
Change 0 events from MAC
Del 0 events from MAC
Successfully saved file.
Committing accepted changes…
Ended sync session.
Event ’sync’ for plugin: iCal
Event ’syncCommit’ for plugin: iCal
Successfully saved file.
END SYNCING
Sometimes the sync starts alone, this is so boring !!!
I downloaded the above version. Started it up, first question is if I want to upgrade to expert version, by clicking Yes I come on this page again, filling in the reg name and key does not help; hereafter I tried to open Syncmate with a T-mobile MDA connected. First I have to install the driver, my MDA says that the old driver will be deleted, hereafter it says it can’t. I searched for elt*, syncm* and as_* and deleted the to Syncmate connected files, soft reset…. started up Syncmate again, same question with installing the driver , hereafter tried to connect, again driver must be installed, and so on, and so on.
Question 1 : what is the name for the driver and where is it installed ?
Thanks, Rien
Forgot something : in trying to connect to MDA , MDA says: Can’t start driver, error 2
Can’t sync the apppointment from my mobile to my iMac iCal
Le meilleur pour synchroniser son HTC avec un MAC !
Moi je suis fan…
Great work guys – I love the new features! The new included video encoder is awesome!
File transfers (as in folder or iTunes syncing) still seem pretty slow to me. Much slower than if I were to use cardexport or wm5torage to transfer files. Still, that’s a pretty minor problem as I don’t need to sync files very often.
I would like to see some kind of minimal mode. Since the program pops up whenever I plug my phone in, it would be nice if it just opened into the menubar or as a smaller window and had the option to automatically sync and then close down.
Quite expectant about this new version, hope it solve all my troubles !!!
I hat to start the blog like this but, it won’t work for me.
I still get exactly the same as with previous build, syncmate just freezes and I need to force quit the application. Firewall on my Mac is set to accept incoming connections and my Device is unlocked.
I had hoped to get this working but looks like I’m not lucky yet
Grabman
ok, just spent a couple of days w/o my mac and now Eltima is telling us that SyncMate is in RC! Way to go! Downloading it right now.
Hi there
Not sure what I’m doing wrong, but I can’t seem to download the RC version.
After downloading, I’m not being asked for the Registration details, and when I try to use it, I get the old version that won’t allow me to sync Notes etc, and I’m asked if i want to upgrade to the Expert version. I click Yes, then download, but seems to be the old version again.
I’ve uninstalled the old version each time, and deleted the previous downloads.
Help!!
Device: HTC TyTN II factory ROM etc. No mods.
MBP C2D 2.16GHz.
Things I noticed since build 299 (the one released last Jan 3)
I get a new shourtcut in my programs and have traced it to the install of SyncMate Driver. Programs -> Accessories -> OneTierPromt.cpf
Just wanted to ask what this was for and if it could be deleted? Sorry a bit of obsessive compulsive behavior here to cleanup my device.
In r266 I think I put in a suggestion to keep the phone “on” and I found my own answer via power settings, On External Power, I unchecked the box to keep phone from shutting off while syncing. This is in reference to my previous comment, item 4: http://blog.eltima.com/2007/11/syncmate-reported-issues-fixed.html#comment-640, and is particularly helpful to keep the phone from shutting “off” and disconnecting the connection to SM.
Option in Folder Sync Up -> Pocket, MAC and how about None to skip that file? I do have big files that I have in my phone, such as back-ups and videos and everytime I do a sync, it will sync every item even those that haven’t changed. I think I already sent this feedback before but couldn’t find it.
I did notice the iTunes Sync has a video component and its now possible to enter a new encoding profile. I also noticed that its similar to the Quicktime export options. Does SM have its own encoder or actually uses QuickTime component to encode the video to the selected size? I tried the audio part and its working as expected.
All in all. I think SM RC is much more stable than r299. From the beginning, the only build I had a problem was the last r299 wherein I always got a “driver cannot be started” on my TyTN II even with removing all components and reinstalling which I tried around 6x. RC is better with the past 4 hours I’ve been using it with my phone. 4 hours of setting up the folder sync which I haven’t used since r260, but everything seems to be running fine, took a bit of time to folder sync because of the 700Mb backups of my phone.
I do like the enhancements that were added, minor but helpful nonetheless. I do want to try the SMS reader and SMS manager but holding off since I have Vito SMS installed and apparently it stores messages in a different database than the default messaging app. Maybe in a day or two.
BTW, I think this is the first SyncMate announcement that wasn’t made my Helen.
Greetings from Germany.
I discovered your product through “MacUpdate” and gave it a shot. Everything worked well, Contacts and iCal were synchronized succesfully, but not the bookmarks. I configured the Settings “Mac -> Mobile Device”.
I am running a Fujitsu-Siemens Pocket Loox N520 with Windows Mobile 5.0 (OS 5.1.195 Build 14928.2.2.0). If you need further information please feel free to contact me.
Best regards
Michael
Darn. Another upgrade, and syncmate stops working again. Mac OSXLeopard and my Orange SPV M600 talked to each other yesterday but after today’s upgrade they won’t. Can’t uninstall from the mobile device tells me “Can’t start driver, error 2″. There are 2 copies of the driver on the mobile device it seems.
When trying to install on the mobile I am offered 2 locations to install to, but it will accept neither despite there being plenty of room in each. I can’t find how to delete the old version of Syncmate from the mobile device, but still looking.
Hi. My HP iPaq 514 doesnt work. Tested with every version since .260 and the newest .311. I am running 10.5.1
The Log says nothing:
BackService version: 0.3.1d4
USB driver version: 0.2.3b2
dmesg output on launching the program:
Enter com_eltima_async_NavelClient::initWithTask(this=0xd110f80,owningTask=06abb448,security_id=0×6abb448,type=0).
Leave com_eltima_async_NavelClient::initWithTask(rs=1).
Enter com_eltima_async_NavelClient::start(this=0xd110f80,provider=0×6a41d00).
Leave com_eltima_async_NavelClient::start(rs=1)
Enter com_eltima_async_NavelClient::getTargetAndMethodForIndex(this=0xd110f80,target=0×5b7eabbc,index=1)
Leave com_eltima_async_NavelClient::getTargetAndMethodForIndex(rs=0×5aabdc58)
Enter com_eltima_async_NavelClient::PutActiveMode(this=0xd110f80,mode=1)
Leave com_eltima_async_NavelClient::PutActiveMode(rs=0)
Enter com_eltima_async_NavelClient::clientClose(this=0xd110f80)
Leave com_eltima_async_NavelClient::clientClose(rs=0)
Enter com_eltima_async_NavelClient::stop(this=0xd110f80,provider=0×6a41d00)
Leave com_eltima_async_NavelClient::stop().
Any help would be great…
i tried it with this wm5-phone:
http://www.chapi.de/wp-content/xda_lrg.jpg
no chance.
the log says:
Successfully saved file.
Driver found. Starting…
Cant connect to Pocket
i’m really looking forward for this tool, but any version i tried failed. and is it possible do to an uninstall and install without and reboot?
Hi,
I was writing on your blog that iCal synchronization had several problem, still they are not fixed.
I have WM6 QTEK 200 (HTC Prophet) device, my time-zone is both CET (UTC+1) on my QTEK and MacBook (10.5.1).
SyncMate is trying synchronize event from my PDA dated 2007-10-19 10:30 CET, to my iCal as 2019-07-10 10:30 GMT.
This really makes iCal synchronization useless, and dangerous also!
1) Year, month & day are scrambled
2) Time-zones DON’T match
Also when I delete some calendar SyncMate still lists it in the calendar choice list.
Note that in Europe date notation (format) is different than in US. Please try to do synchronization with French locale settings and CET (UTC+1) timezone.
Last important thing is that SyncMate won’t work when you don’t allow it to accept incoming connections. (This is related to previous blog post)
Therefore I don’t think SyncMate is ready for final release yet.
Hi,
I’m still missing the essential synchronization of my tasks (to-do-list)….?
Kind regards
Joerg
Hey guys – great software!
Ok – here my add to my message today:
I’m using WM5 XDA mini S O2 branded.
iMac 4GB Leopard 10.5.1
I have send my log this morning already!
Hope to hear about my iCal issue…
I already deleted all my iCal settings and reset my profiles again..
Cheers
Joerg
I had a problem of syncing between Tiger and my HTC artemis
I created a new user account and it is now working. No craches. I can save my contacts. I believe that problem come from an old install of The missing Sync.
So Syncing from ppc to mac seems to work great but syncing from mac to ppc is not working weel. I have to investigate to give you more details.
hi i’ve installed the program, it syncs ical in my phone but when i make a new appointment in my phone it does not sync it with ical on my mac.
from the mac >> the phone is ok
from the phone >> the mac is not ok ( i don’t see it but when i delete it from my phone it asks me if it’s ok to remove an item )
so somehow it does put in in ical but i don’t see it ????
can u help me?
adresses in adressbook are fine both ways !!
thx eric
Hi just an update on my experience of new rc version of syncmate, I had the latest beta version which had expired and as such downloaded the rc version today. also upgraded using key to expert version. the software has repeatedly crashed. firstly it wouldnt connect to my mda vario 2 windows mobile 2 device. i restarted the mobile and still it would nt connect, then it updated the driver and yet still wouldnt connect, the syncmate would “unexpectedly quit’.
it asked me for the device password which i entered and yet again it wouldnt connect and then ‘unexp quit’. i have then uninstalled the software and reinstalled with restart etc. it now appears to connect but when i click sync now it just shows the spinning sync icon forever. i have tried several times and after 5 mins of syncing the bookmarks i then see contacts and ical also syncing then it unexpec quits!!!!
i have yet (having tried all day) been able to complete a sync.
the app seems very buggy and much more likely to quit than the beta version which i got to work!
any ideas??
I have a T-Mobile Shadow (HTC Juno,) And everything works flawlessly.
It has Windows Mobile 6 Standard, CE Version 5.2.1711 (Build 18165.0.5.0)
BackService version: 0.3.1d4
USB driver version: 0.2.3b2
Successfully saved file.
Event ‘connected’ for plugin: Device info
Cant get Owner from Pocket
Event ‘connected’ for plugin: SMS reader
BEGIN SYNCING…
Successfully saved file.
Successfully saved file.
Event ’syncPrepare’ for plugin: Contacts
Event ’syncPrepare’ for plugin: iCal
Beginning a sync session…
Event ’syncPrepare’ for plugin: Contacts
Event ’syncPrepare’ for plugin: iCal
NEGOTIATING entities to push to the sync engine…
Event ’syncServicePush’ with entity: com.apple.contacts.Contact for plugin: Contacts
Contacts in history – 209
Add 0 contacts from Pocket
Change 0 contacts from Pocket
Del 0 contacts from Pocket
Event ’syncServicePush’ with entity: com.apple.contacts.Group for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.Group for plugin: iCal
Event ’syncServicePush’ with entity: com.apple.contacts.Phone Number for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.Phone Number for plugin: iCal
Event ’syncServicePush’ with entity: com.apple.contacts.Email Address for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.Email Address for plugin: iCal
Event ’syncServicePush’ with entity: com.apple.contacts.Street Address for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.Street Address for plugin: iCal
Event ’syncServicePush’ with entity: com.apple.contacts.Date for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.Date for plugin: iCal
Event ’syncServicePush’ with entity: com.apple.contacts.Related Name for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.Related Name for plugin: iCal
Event ’syncServicePush’ with entity: com.apple.contacts.URL for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.URL for plugin: iCal
Event ’syncServicePush’ with entity: com.apple.contacts.IM for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.IM for plugin: iCal
Event ’syncServicePush’ with entity: com.apple.calendars.Calendar for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.calendars.Calendar for plugin: iCal
Event ’syncServicePush’ with entity: com.apple.calendars.Event for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.calendars.Event for plugin: iCal
Events in history – 3
Add 0 events from Pocket
Change 0 events from Pocket
Del 0 events from Pocket
Event ’syncServicePush’ with entity: com.apple.calendars.Recurrence for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.calendars.Recurrence for plugin: iCal
Event ’syncServicePush’ with entity: com.apple.calendars.DisplayAlarm for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.calendars.DisplayAlarm for plugin: iCal
PUSHING changes to sync engine for entities (
)
MINGLING, invoking prepareToPullChangesForEntityNames: with filteredEntityNames=(null)
PULLING changes from the sync engine…
Event ’syncServicePull’ for plugin: Contacts
Found same on mac – 0
Add 1 contacts from MAC
Change 0 contacts from MAC
Del 0 contacts from MAC
Event ’syncServicePull’ for plugin: iCal
Found same events on mac – 0
Add 0 events from MAC
Change 0 events from MAC
Del 0 events from MAC
Successfully saved file.
Committing accepted changes…
Ended sync session.
Event ’sync’ for plugin: Contacts
Event ’sync’ for plugin: iCal
Event ’syncCommit’ for plugin: Contacts
Event ’syncCommit’ for plugin: iCal
Successfully saved file.
END SYNCING
Still no dice with a HTC Wizard, which runs WM5. Firewall on both the device and the mac are disabled, the drivers are gone from \windows on the device, the device is showing up on my mac’s list of usb devices. This is on Leopard on both PPC and intel machines. Are these devices on the supported list?
Good morning,
It seems not to work good with Leopard 10.5.2.
I tried this morning to synchronize my SPV C600 (WM5) and in the action log, nothing was written…
And you?
Same behavior?
Best regards.
mistertiti
@Everyone
Thanks for all your comments. Your feedback helps making SyncMate better.
@Lorrimer -
You need to check whether your firewall is disabled. If you have successfully synced earlier (using older versions of SyncMate), then you need to delete the driver from your device and reboot your device.
@rien Meijer, Delbert -
Your device seems to be locked. You see, this error appears only when device is locked. Please, unlock your device. In order to do this, please, try using SDA Application Unlock software.
@Alberto -
You see, SyncMate supports only Windows Mobile 5 and 6.
@Naraheen, Joerg Knoerchen –
SyncMate doesn’t support the synchronization of “To do items” and “Mail notes”. We are working on this feature and would surely implement it in future, but for now it is impossible.
@sgilder1, Michael Kral , Edmond Hsieh –
Please, describe the exact sequence of your actions and what response you receive from the product. Please, send your detailed information to support@eltima.com and we would be glad to help you.
@florian(rizoto2) –
According to your log the synchronization went fine. Please, try to reset your SyncMate profile and reboot your device. Please, contact our support team (support@eltima.com) if the problem keeps occurring.
@Alan and Achim Berend –
Please, try to reset your SyncMate profile and reboot your device. Please, contact our support team (support@eltima.com) if the problem keeps occurring.
@Judy and akira –
Please, make sure you enter the registration information correctly. Make sure that there are no excessive spaces before/after your registration name/code when entering them into the corresponding fields.We recommend to execute Copy and Paste operations when entering your registration info.
@maximus –
OneTierPromt.cpf is like a device modes switcher. If your device is locked, then you need this to change to mode of the device to “unlocked”. If your connection is stable you can delete it. And yes, this SyncMate announcement was made by Victoria :)
@Joerg Knoerchen –
Please, try to reset your SyncMate profile and reboot your device.+SyncMate doesn’t support the synchronization of “To do items”. And we support only Safari bookmarks synchronization. If you use another browser, SyncMate might not synchronize them.
@Niklas –
Please, check whether your firewall allows the connection. However, your device might be locked. Please, find in my other answers how to unlock your device.
@dave –
Your device seems to be locked. Please go to Programs -> Accessories -> and run OneTierPromt.cpf . If this won’t work for you, them you can try using SDA Application Unlock to unlock your device.
@Adam Strzelecki –
First of all you need to set the same time zone on your Mac and on your device. Then try to synchronize with time plugin, thus your device will have the same date as your Mac. After this please, try synchronizing your iCal again. It is a normal situation when you need allow all incoming connections. If this doesn’t work for you, then you need to add back service.app to the exceptions list.
@florian(florian.darsy) –
Thanks you for the information. We are waiting forward to your further investigation.
@eric –
It seems that SyncMate service crashes. Please, try installing the new patch Apple has released recently. If this won’t work for you, please drop us an e-mail to support@eltima.com with a reference to our blog and we will tell you another way how to fix this.
@jac –
Please, check whether your cable connection is stable.
@Bryan –
Thank you for letting us know. Your device now is in the list of supported devices. We will be glad to provide you with a free license when we release SyncMate officially.
@Reid –
According to other users HTC Wizard is on the list of supported devices.
@mistertiti –
Please, describe the exact sequence of your actions and what response you receive from the product. Please, send your detailed information to support@eltima.com and we would be glad to help you.
I have 10.4.10, motorola Q, tried each version of the software as it is released, but no dice. the computer sees my USB (you find it in ‘about this computer’) but the software does not.
So far most things seem to work great. The only thing I have had problems with is syncing iCal to my Blackjack (Leopard and WM6). I have reoccurring appointments. 3 MWF appointments reoccurs weekly. 3 Tuesday appointments reoccurring weekly. The MWF appointments sync to the phone fine but for some reason the Tuesday appointments do not sync at all. I tried resetting my phone and iCal wiping everything and then reentering everything. Still no luck. So I entered the Tuesday appointments on the phone and then synced them to iCal, which worked.
Also, there seems to be problems when also syncing with Outlook, if this is not really supported then don’t worry about that, I don’t use it anymore anyway.
Other than that, contacts and everything else sync fine.
@Vic
If the HTC Wizard is on the supported list, I wonder why mine isn’t working? I can talk to it via the USB cable using libusb (though I don’t know what to say ;-)). When I start SyncMate, the Connect button is greyed out, as the Sync option on the File menu. It seems that SyncMate just doesn’t recognize my device? I’m trying on Leopard 10.5.1 on both a PPC and an intel machine. I have tried rebooting both desktop computers and the Wizard. Firewalls are disabled. The original driver is gone from \windows as I stated. Are there any other troubleshooting tips?
Hi,
I’m using a: O2 XDA mini S (also known as i-mate K-JAM, T-Mobile MDA vario, Qtek 9100, HTC Wizard), iMac with MAC OS X 10.5.2 and Safarai.
I reset my SyncMate Profiles, reset my device but still no success with my iCal. I also re-installed SyncMate no luck. :-(
My SyncMate log files has been sent to beta@eltima.com
Kind regards
Joerg
It works with an Ipaq hx4700, running wm5.
I have one feature request: would it be possible to sync multiple calendars from iCal ?
Hey, so nice program, i love to use it, so easy and so fast¡¡ thanks, but i want one thing if could be for the next version, conexion throught Blueetooth… will be more easy….
Thanks, and keep going in the same way, so good
PS: how i can contribute like a Translator to Spanish and Porgutues?
jake, your device seems to be locked. Please, drop an e-mail to our support team and describe your problem in details, denoting processor type of your Mac and attaching SyncMate’s activity log.
@ray –
Your device might be locked and the driver doesn’t start. In order to investigate your problem, please contact our support team at support@eltima.com. Describe your problem in details and attach the connection log.
@reid –
Does SyncMate start if you connect the device? Please, make sure that driver installation started at the device.
@Joerg Knoerchen –
Please, try renaming your calender in SyncMate and synchronize it. A new calender with such a name should be created in iCal. Then a dialog box should appear asking whether to add the calender. Press Yes. If nothing appeared after the synchronization, it means that sync service has crashed. In this case you have to download the new Mac fix. This Leopard bug is fixed there.
@RemyA –
Please, send us the log to ascertain successful SyncMate deployment. And thank you very much for your feature request. We will consider the possibility of implementing it in future releases.
@NeoMorfeo –
Thank you for your nice feedback. We would be glad if you would translate the interface of SyncMate into Spanish and Portuguese. As soon as we compile the file, I will notify you by e-mail. We would be glad to provide you with a free SyncMate license in gratitude for your translation.
Nice Program! Works fine..I have a HTC Touch by Sprint…running on MacPro 2.2, Leopard osx. Two questions.. will it be able to install cab. files? or can it?
Hello Eltima,
No luck with an HTC P4350 (WM5) here. Just two lines of log, and then it stops. SyncMate starts/goes on foreground when I connect the USB cable, and says “event ‘disconnected’” upon detach or suspend of my mobile. Nothing else. No “OneTierPrompt” anywhere. Same behaviour also with previous version (.299).
BTW, It works with a TyTN II (WM6) of a friend of mine, under (.299) (or at least it starts).
so, GOOD WORK!! Make it run, men! It’s’ a REALLY NICE piece of software, and it really fills a gap.
PS: I am a SW developer, so if you need some more in-deep info, please ask. I am quite used to catch bugs…
Expounding on Folder Sync from initial comment:
Folder contained 4 backup copies of my TyTN II using spb backup/sprite backup software.
581MB folder sync using SM took between 3-4 hours. So definitely not gonna use SM for regular folder sync on that folder. There must be a way to speed this up, I will probably try to manually copy this folder and not use SM to sync this folder for now using a PPC application that will enable my MBP to read my storage card.
Device: HTC TyTN II Windows Mobile 6 Professional. CE OS 5.2.1620 (Build 18125.0.4.2)
MBP Intel Core 2 Duo 2.16GHz, 2GB RAM, Leopard 10.5.2, Syncmate Release Candidate
I updated Leopard to 10.5.2 and SyncMate is still working.
SMS Manager – New SMS
For lack of anything to do, I finally uninstalled Vito SMS-Chat to test the SMS Manger functionality. First off, it’s a great addition to the RC build. Especially with the new SMS function, much like SMS functionality of motorola phone tools I used before in windows and my Razr. I did notice however that when creating a new SMS, clicking on contacts will get my contact list however there are two things I wanted to bring up.
1. The contacts aren’t arranged in any order that I can think of. Not by first name, last name or any order even by groups.
2. I got a few “unknown” contacts. I checked the numbers and apparently these are contacts that I put in Company Name but no Name in contacts. For those that I don’t have an actual contact but company names like my honda dealer and food delivery hotlines.
SMS Manager/SMS Reader
I tested the new SMS and it works! The message I sent using SyncMate had SyncMate as the recipient though. So both SMS Manager and SMS Reader shows the “destination” as SyncMate.
Also in relation to sent messages, my other sent messages shows the numbers only of those I sent SMS to, not the actual contact name like what the inbox shows in SyncMate. I didn’t think that anyone was gonna look at my comment before regarding this issue in http://blog.eltima.com/2007/11/syncmate-reported-issues-fixed.html#comment-640 but now I know you guys are looking at the details now and at least sent items is not showing my own number anymore as the “destination.”
Log file has been sent via email…
@Babele Dunnit -
Most likely it’s because of your firewall settings. It would be great if you sent us the full log after you connect the device and SyncMate’s start. Have you tried connecting your device to your friend’s computer? If you can get it to work, then it means that your firewall blocks the connection.
@Roslyn -
We are glad that the synchronization went well for you. Yes, we can install cab files.
@maximus -
Thank you for your useful observations. We would be glad to take them into consideration. I would like to note that synchronization via Wi-Fi is much faster then via USB. Please, try Wi-Fi synchronization and see if it works for you.
I’m running the latest version of SyncMate with a Verizon XV6800 running Windows Mobile 6. When I go to view the device under the add folder button, I can every (I think) ROOT folder and my storage card. However, when I click on the triangle- it just disappears. I know these folders have folders within them. The next time I go into the folder pane in SyncMate and try to browser the device, the disclosure triangles aren’t even there! Oh and what will the cost be for SyncMate. It’s great for free and for cheap, but I may go with Mark/Space if the cost is close to that with the MissingSYnc’s advanced features.
Firewall? No way. Sorry, I have not told you the whole story.. I posted a first entry yesterday night, with full log,
which did not show up for some reason… Anyway: Leopard with all latest updates on a 1-month-old iMac 24”, no
firewall at all (I know firewalls, mate… and I HATE them :)), the log is just as I told, those two lines:
——–
BackService version: 0.3.1d4
USB driver version: 0.2.3b2
——-
and then stops. If you disconnect or standby, you get
——
event ‘disconnected’
——
every time you disconnect/standby, and if you reconnect you get SyncMate back on foreground (or restart) and that’s
all.
Obviously I tried to connect my phone to my friend’s Mac, but no luck at all, same behaviour. Can’t ask him his TyTN
II to connect to my computer, sorry! :)
I also tried to warm-reset the HTC, and uninstalled/installed/reinstalled SyncMate several times. I NEVER
hand-deleted any file from the Mac, though, so if you believe I could try something please let me know what to do and
I’ll be glad to help you further. Maybe the .299 uninstaller left some stuff around?
I have a Skype client and a Navigon 6 installed on the HTC, nothing else (apart from standard WM5 stuff). No strange
apps with could act as firewalls, I believe… I have no active processes in the WM5 “task manager”. I also
checked/unchecked the “Connections/USB to PC” flag.
… I even downloaded and installed the WM5 SDK to find the “OneTierPrompt.cpf” just to see what it is, you get an
idea… (BTW, is undocumented stuff… how did you find that?? :))
Equipment: MacBook Pro/HP Hx2790
WIth USB:
Folders sync
iCal: some items sync, some items duplicated
Address book: some items sync
Often nothing happens with iCal and Address book. After rebooting a few times, ACTION: some items sync.
With Bluetooth, I get this error message: “Connect to device failed. Make sure what SyncMate driver started on your device.” I start the driver, still I get the message. Keep up the good work!
Hi,
occasionally when using the current release of syncmate (upgraded smoothly from .299) my MacBookPro 10.5.1 hangs with an error on com.eltima.Syncmate library…. I had to power off phisycally my laptop to restart it (happened 2 times).
Now I upgraded to 10.5.2 without any problem.
Any other had this kind of problem?
good job!
Ivan
why are my posts all still awaiting moderation?? If you don’t want to reply publicly then at least an email to explain would be nice.
Grabman
Hi SyncMate team.
First thank’s for this software. It good to be able to synchronize a wm device with my mac.
Secondly, I have got some troubles.
Like some people here, I had got an error “Can’t start driver, error 2″
Then after some tries It worked one time and now, I have got again this error 2.
I don’t think that my mobile device is locked because it worked 1 time and moreover it tested it with “Check lock”.
This software told me that my pda wasn’t locked.
So do you have any idea to fix my issue?
(I have got a HTC P3600 wm5 / Macbook leopard 10.5.2)
Thanks in advance
Invalid Key – You have entered an invalid key – please check it. Copied and paster directly from this page. Also manually entered it. Same result. Shame too, first let down from you guys for me. Can I just buy a key now?
i had the last version working but it said my trial was up and i had to download a new version. i just got the RC, the old version worked great but this new one is a no go… everything seems to work fine but after it tries to sync an area i get a little red X not the syncmate logo which shows a good sync. at the top it says last sync: never…
htc6800 – macbook leopard 10.5.2
@Michael -
We have set the view mode in such a way on purpose, as it ensures quicker access to the device. It means only the root folder can be read. If you need to view folder’s insides, just press the triangle and and the contents will load. However, you will be able to do that only when the device is connected. Please, make sure that your device is connected when you do that. If you would like to refresh folders’ content, please press Reload button.
FYI: When we release SyncMate officially, it will cost 39 USD.
My O2 mini also not sync and device also not found …help …please what i can do .
@Maxime -
Please, go to Start-All Programs-Accessories and launch one tier prompt. If it starts, our driver will start also. If it won’t start, please try to unlock your device with sda application unlock.
@Grabman –
Our support manager has sent you a reply by e-mail. Did you receive it? If you haven’t received it, please let us know by posting here or addressing our support department directly at support@eltima.com
@halfwaytothepole –
This key is 100% valid, as lots of current SyncMate users could register RC version with it. Please, make sure you enter it correctly. We cannot sell you the key right now, as this is a free RC version.
@Maxime
I get the same error sometimes. Haven’t nailed down which one of my theories, but what I do when this happens:
1) make sure that SyncMate is closed on my Mac.
2) do a soft reset of my WM device.
3) connect my device to my Mac using the USB, SyncMate will automatically turn on.
I still don’t know why this happens, maybe some executable is closed when I use HandySwitcher to close all apps, or something else.
@ALan -
Please drop and e-mail to support@eltima.com describing your problem in detail and our support team will do their best to help you resolve your problem.
@Vic
received email and have replied, now waiting on your support manager to get back to me.
Hopefully can get syncmate to work!
cheers
I could not get my mac to recognize my HTC touch with syncmate. After messing with the phone settings, I found out that the active sync program on WM6 needs to be set to “sync PC with USB” in the connection settings. Once I did this, the computer recognized my phone and I was able to sync my phone and mac.
@maximus
I tried your solution without success.
@Vic
I used SDA application unlock that told me that my device is now unlocked.
Unfortunetly the driver still doesn’t start. (error 2)
I also tried again onetierprompt that returned a error message.
The thing that I doesn’t understand is that I succeeded one time to synchronise my device with my mac.
So I don’t understand with this driver doesn’t start now.
Is it possible that there is a conflict with an other application?
P.S. : Sorry if sometimes I post my message twice, because I don’t know if I need to reply to ‘Post’ or the last message ;)
Syncmate running on an iBook (PPC) running Tiger, 10.4.11, syncing with HTC_S710 (Windows Mobile 6 Standard):
For the first syncs, I had problems with folder syncing and iTunes syncing – Syncmate would tell me every time that files on both devices had changed, and regarding iTunes it would not delete files from the device which I had deleted from the playlist. But perhaps after a restart or after a day or two, this syncing started working correctly.
Syncing contacts from my Mac to the phone works fine, but when syncing both ways, many contacts (around 90 out of a total of 240) were altered – their home email address was duplicated as their work email address too. For some, they now have two work emails and two home emails, but the same email address is listed twice! Other contacts had a similar problem with a phone number – one of the numbers became listed twice, under both home and work for example, which messes up the distinction between the two places. After reverting to my backup of contacts, Syncmate consistently crashed once while trying to sync the address book. I then switched back to one-way syncing from my Mac, but as soon as I enable two-way syncing, the same problems arise again.
My initial problems with this version of Syncmate mentioned above have not changed: I cannot sync iPhoto albums (5.0.4) because the ‘Add album’ button does not work, and I cannot sync with OS X’s firewall activated – it’s not very practical to need to disable the firewall (and therefore disconnect from the internet) in order to sync.
I agree with others above that while the SMS Manager is great (and I love it because I always send SMS using my Mac’s keyboard, and never with the keypad on the phone), it’s a shame that messages sent this way are marked ‘From: Syncmate’ – there’s no way to tell who they were sent to.
To sum up, I had problems with iPhoto (mac to device), Contacts (two way syncing), and the general problem of not being able to find a way through the firewall. The other plugins work OK, other than little issues which seemed to fix themselves – I have not tested iCal syncing yet (as I would really like to sync all my calendars, rather than just one).
According to the latest blog entry, the new build is compatible with the HTCS710 – I will install it now to see if the problems I have encountered have been fixed.
I hope that this feedback is of some help, thanks …
Device: HTC TyTN II Windows Mobile 6 Professional. CE OS 5.2.1620 (Build 18125.0.4.2)
MBP Intel Core 2 Duo 2.16GHz, 2GB RAM, Leopard 10.5.2, Syncmate Release Candidate
Synching over WiFi
Finally tried WiFi Synching to check out Vic’s comment that it is faster compared to USB. No numbers yet since I want to set it up right.
I tried using my MBP’s computer name (from Bluetooth Preferences) and Device’s Name (from Settings -> System -> About -> Device ID -> Device Name). It didn’t work out so I used the assigned IPs of both devices and it worked! I used my MBP’s IP for a more secure connection (like partnering your device, you can set this up via SyncMate Driver).
‘
I did noticed that SyncMate would shut itself off during folder sync while syncing with that same 581.71 MB Sized folder I had mentioned previously that I had issues on with USB syncing. I deleted that folder from the folder sync settings and everything else ran fine. I wasn’t able to get the log file since sync never completed.
I do want to know what Device Names to use for both the MAC and WM device since I don’t want to set up the connection again and again when assigned IP changes for both. Also, Help didn’t exactly help to set this up. BTW, this was my first time to set up a WiFi connection.
Action log to be sent via email with a copy of my comments above.
Hi all,
I have been using syncmate since its Beta release. And it has been a great app, working well with my need to sync small contact / calendar on my HTC touch and MBP 1.26 core duo, 2 gig RAM, running 10.4.10
I am exploring the more advanced function of syncmate now with the RC build.
Everything seems to be working fine (a fuller feedback in a couple days), but the new SMS manager does not seem to work.
I am able to read my SMS in SMS reader, but clicking on SMS manager and pressing sync gives me the mac spinning rainbow of death. Restarted a couple times and still had no luck with it. (I have ~600 SMS message on my phone according to SMS reader.)
Other than this function, everything seems to be working ok.
Thanks,
MK
—
[www.dvshortfilms.com]
-Qtek 9000, WM5;
-Syncmate expert edition;
When I click on the “connect” tab, on the device display appears the message: “Can’t start driver error 2.”
Could tou help me please?
Thanks
Roberto
@Roberto -
“Can’t start driver error 2.” error appears only when your device is locked. Please, unlock your device. In order to do this, please, try using SDA Application Unlock software.
@maxime –
You have to delete SyncMate’s driver from your device manually. Then reboot it and connect to Mac.
@maximus-
Thank you for your bug report concerning SyncMate shut off during folder sync. We will try to reproduce this problem and fix it. Please, try not to use auto assigning, but to assign the IP address manually. In this way your connection will be stable.
@ed324-
We are glad you got SyncMate to work! Enjoy using our software! :)
I’ve solved the iPhoto ‘Add Album’ button problem – in case anyone else has encountered the same issue, it was because I changed the name of the default library from ‘~/Pictures/iPhoto Library’ to something else – changing it back made the plugin work correctly and I can now use the ‘Add Album’ button. (Maybe eventually Syncmate could look in the iPhoto plists to find the directory of the library last used by iPhoto to solve this problem for those who have several iPhoto libraries).
still no joy and no response to emails to support, would really like to get this to work!!
Grabman
SyncMate (Expert Edition) starts up when I connect my HTC Touch Cruise to my MBP (10.5.2) but when I try to scroll down the device list, it doesn’t have any devices and then I get the “wheel of death” . I have to Force Quit the application every time… What can I do?? I bought this device hoping I would be able to sync all my stuff from my Mac to my phone using SyncMate… Please help!! :-)
Here is the activity log and computer info…
Model: MacBookPro3,1, BootROM MBP31.0070.B02, 2 processors, Intel Core 2 Duo, 2.2 GHz, 2 GB
Graphics: GeForce 8600M GT, GeForce 8600M GT, spdisplays_pcie_device, 128 MB
Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz
AirPort: spairport_wireless_card_type_airport_extreme (0×168C, 0×87), 1.3.2
Bluetooth: Version 2.1.0f14, 2 service, 1 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Network Service: Parallels Host-Guest, Ethernet, en2
Network Service: Parallels NAT, Ethernet, en3
Network Service: Windows Mobile device, Ethernet, en4
PCI Card: pci168c,24, sppci_othernetwork, PCI Slot 5
Serial ATA Device: FUJITSU MHW2160BHPL, 149.05 GB
Parallel ATA Device: MATSHITADVD-R UJ-857E
SCSI Device: SCSI Target Device @ 0
USB Device: Built-in iSight, Apple Inc., high_speed, 500 mA
USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, full_speed, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., low_speed, 500 mA
USB Device: Generic RNDIS, HTC, full_speed, 500 mA
USB Device: Bluetooth USB Host Controller, Apple, Inc., full_speed, 500 mA
Date/Time: 2008-02-19 15:44:30 -0330
OS Version: 10.5.2 (Build 9C31)
Architecture: i386
Report Version: 4
Command: SyncMate
Path: /Applications/SyncMate.app/Contents/MacOS/SyncMate
Version: 1.1 (1.1.0.312)
Parent: launchd [63]
PID: 176
Event: hang
Time: 8.76s
Steps: 58
Process: SyncMate [176]
Path: /Applications/SyncMate.app/Contents/MacOS/SyncMate
ADDRESS BINARY
00001000 /Applications/SyncMate.app/Contents/MacOS/SyncMate
000ed000 /Applications/SyncMate.app/Contents/MacOS/../Frameworks/Sparkle.framework/Versions/A/Sparkle
001a0000 /Applications/SyncMate.app/Contents/PlugIns/sync_applist.bundle/Contents/MacOS/sync_applist
001b2000 /Applications/SyncMate.app/Contents/PlugIns/sync_bookmarks.bundle/Contents/MacOS/sync_bookmarks
001d8000 /Applications/SyncMate.app/Contents/PlugIns/sync_devinfo.bundle/Contents/MacOS/sync_devinfo
00600000 /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
006ff000 /Applications/SyncMate.app/Contents/PlugIns/sync_contacts.bundle/Contents/MacOS/sync_contacts
00729000 /Applications/SyncMate.app/Contents/MacOS/../Frameworks/SM2DGraphView.framework/Versions/A/SM2DGraphView
00742000 /Applications/SyncMate.app/Contents/PlugIns/sync_folders.bundle/Contents/MacOS/sync_folders
00768000 /Applications/SyncMate.app/Contents/PlugIns/sync_ical.bundle/Contents/MacOS/sync_ical
0078d000 /Applications/SyncMate.app/Contents/PlugIns/sync_iphoto.bundle/Contents/MacOS/sync_iphoto
007b3000 /Applications/SyncMate.app/Contents/PlugIns/sync_itunes.bundle/Contents/MacOS/sync_itunes
007dd000 /Applications/SyncMate.app/Contents/PlugIns/sync_log.bundle/Contents/MacOS/sync_log
007f1000 /Applications/SyncMate.app/Contents/PlugIns/sync_time.bundle/Contents/MacOS/sync_time
0bf70000 /Applications/SyncMate.app/Contents/PlugIns/sync_message.bundle/Contents/MacOS/sync_message
0bf85000 /Applications/SyncMate.app/Contents/PlugIns/sync_notes.bundle/Contents/MacOS/sync_notes
0bfa9000 /Applications/SyncMate.app/Contents/PlugIns/sync_smsmanager.bundle/Contents/MacOS/sync_smsmanager
Thread id: 56c0000
User stack:
58 start + 41 (in SyncMate) [0x2bc1]
58 __start + 216 (in SyncMate) [0x2c9a]
58 _main + 30 (in SyncMate) [0x24864]
58 _NSApplicationMain + 574 (in AppKit) [0x940a130a]
58 -[NSApplication run] + 795 (in AppKit) [0x940d40c5]
58 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128 (in AppKit) [0x940db08e]
58 __DPSNextEvent + 657 (in AppKit) [0x940db7d9]
58 _BlockUntilNextEventMatchingListInMode + 106 (in HIToolbox) [0x9216f32d]
58 _ReceiveNextEventCommon + 175 (in HIToolbox) [0x9216f3f2]
58 _RunCurrentEventLoopInMode + 283 (in HIToolbox) [0x9216f6a0]
58 _CFRunLoopRunInMode + 88 (in CoreFoundation) [0x90995d18]
58 _CFRunLoopRunSpecific + 3921 (in CoreFoundation) [0x90995921]
58 ___CFMachPortPerform + 117 (in CoreFoundation) [0x90971555]
58 ___CFXNotificationReceiveFromServer + 238 (in CoreFoundation) [0x9097680e]
58 ___CFXNotificationHandleMessage + 587 (in CoreFoundation) [0x9097671b]
58 __nsnote_callback + 364 (in Foundation) [0x92506cdc]
58 -[AppDelegate didRecive:] + 826 (in SyncMate) [0x27595]
58 -[AppDelegate _connect] + 345 (in SyncMate) [0x2f76a]
58 -[PocketConnection _connect] + 933 (in SyncMate) [0x612b]
58 _handshake__rapi_fore + 183 (in SyncMate) [0x1398b]
58 _invokePacket + 45 (in SyncMate) [0x1389a]
58 _fetchPacket + 83 (in SyncMate) [0x137e8]
58 _recvfrom$NOCANCEL$UNIX2003 + 10 (in libSystem.B.dylib) [0x91400f16]
Kernel stack:
58 _unix_syscall + 572 [0x3dbe77]
58 _recvfrom_nocancel + 301 [0x3a9b5f]
58 _socketpair + 1219 [0x3a9809]
58 _soreceive + 1142 [0x3a516f]
58 _sbwait + 159 [0x3a65b9]
58 _msleep + 157 [0x37eb5a]
58 _uiomove + 653 [0x37e7a9]
58 _lck_mtx_sleep + 87 [0x130a08]
58 _thread_block + 33 [0x1369e5]
58 _thread_continue + 1181 [0x136778]
@grabman -
Our support manager will surely reply to you within one day. We have not forgotten about you, do not worry :)
@JF -
There is probably some incompatibility between SyncMate and your processor. We are working on this issue and will fix it in the nearest future. Please, follow our news and blog posts. We will surely let you know when the issue is fixed.
Hi, I’ve spent the better part of the day reading all of the feedback and comments and decided to download the initial version. I have MB Pro running leopard 10x and using Sprint HTC. Just wanna say as with any other app that I’ve installed on the Mac, this worked beautifully (except having to reboot everytime, but hey i’m sure that’ll be taken care of soon). I was able to install the drivers on my smartphone and able to sync iCal and address book (even conflict resolution worked perfectly).
I then decided to download the expert version and I wanna tell you , this is FABULOUS…. being able to manage my SMS messages and have the ability to use the other features is wonderful. Great job on this product, look forward to bigger and better things to come…
Regards,
Jay
Hello syncmate team!
syncmate was working fine for a while then I had trouble starting it, after reinstallation and deleting the profiles and updating to the current version, Syncmate gets the dates messed up. appointments are changed from the 1st of may to severall days in january. I think there is a failure with the german calender. both my XDA NEO (qTek S200) and my MB (2ghz 4GB RAM OS x 10.5.1) run on german calendar and the same time zone.
Can you help?
Regards
When I try to sync my iCal to my HTC Touch, the calendar on the phone incorrectly puts in calendar entries that occur on multiple days. With those entries, it puts the start date as today (even if the actual start date is in the future), and then makes the entry re-occur until the correct final day. It also seemed to repeat some of my calendar entries randomly. Any Suggestions?
for ks20 or other, the problems “Can’t start driver, error 2″, I can go to Settings – Menus and select “SyncMate driver” It works for me prefectly
If your wifi connection is disable after that, go again in windows logo “Start” And select “SyncMate driver” then in the option of syncmate driver select “allow all”
sorry for my english
I just re-sync’d this morning (first time with newest build) and it renamed every event in iCal to “Katy’s Birthday” (my sisters birthday) and then duplicated the event. So I now have two listings of every event in iCal, and the name of each event is now ALL the same.
Thankfully it didn’t do anything to my phone, because iCal is much easier to fix:)
OSX 10.5.2 – Verizon VX6700
This is great, I have been looking for something to sync my phone to my mac, and finally found it! I would like to see a couple of features added that aren’t here, but hopefully will be in future versions. First would be BlueTooth support, and second would be a file system browser for the phone. These two features would make this perfect for me. Otherwise, it does everything else I want.
I have only experienced one issue with this, when I try to STOP a sync the device does nothing, the sync continues. I am not sure why it doesn’t work, but hopefully someone will come up with a fix for it soon. Otherwise everything seems to behave as expected.
I have had no problems getting this running on my MacBook Pro, under OS X version 10.5.2 and my Cingular/AT&T 8525 running Windows Mobile 6 Professional, CE OS 5.2.1413 (Build 17913.0.3.0), Processor SC32442-400MHz. If you need further info about either device, please let me know
I have a Qtek S200 and it is not working. Installed latest version of Syncmate. Working on a Leopard 10.5.2 version.
It has the “Can’t start driver, error 2″ error.
I don’t like Syncmate yet, cause it is not working for me :(
@jwvink -
“Can’t start driver error 2.” error appears only when your device is locked. Please, unlock your device. In order to do this, please, try using SDA Application Unlock software.
I have got the same problem of VIc and others (Can’t start driver, error 2.) So, where I can find the “SDA Application Unlock Software”? I’m really interested in use your program, but I have not great success, yet. Thank you very much
just installed on OSX 10.52 for My HTC touch. No luck. No sign of connection. No troubleshoot section in manual .. nothing to do .. better support would certainly be appreciated
No support, no documentation, no dedicated forums…
Many users with “Can’t start driver，error 2″
Only cryptic answer on this blog : use SDA …. ? Which seems to be runs only on Windows :-)
I suggest :
0 – Open a forum dedicated to your product !!!
1 – Give us a link to this SDA app. and a guide to use it or to use syncmate
2 – Update syncmate so this error will not appear
SyncMate looks like promising but did not work at all on HTC Touch Cruise.
@everyone –
We cannot provide you any support on any third-party software. We simply suggest you the ways on how to fix certain problems. I can also recommend you to search the Internet, I am sure you will find the needed information about SDA Application Unlock.
@
Actually, we do have a dedicated forum. You can ask our support managers any question concerning SyncMate there and read other topics as well. You are welcome to visit it here: http://www.eltima.com/forum/index.php?board=60.0
And of course, we are updating our software as frequently, as we can, while fixing the issues. Please, check our site or blog to find out what product is updated and when.
Is there something like a newsletter which would let me know when SyncMate will support the HTC Touch Cruise?
Because I’m not really satisfied with PocketMac and really would like to try SyncMate.
Hi all
After my initial (successful) sync, transferring all my contacts and calendar items, I made the mistake of quitting the driver on my HTC tytn.
Since then, I got the “Can’t start driver, error 2″.
BUT WAIT. I restarted the phone (still connected to my Macbook Pro) and like magick, the driver started up successfully
Great!
All the features are working fine. I got NO PROBLEM AT ALL.
My Mac OS X is 10.5.6 with 2.4 GHz Intel C2D.
My HTC Toch_Pro Runs Windows Mobile 6.1 Build 5.2.19965 With QUALCOMM MSM7201A-528 MHz
Build 1.4.1.367
BackService version: 0.4.2b19
USB driver version: 0.2.4b9
Pocket driver version: 1, 1, 0, 297
BEGIN SYNCING…
Beginning a sync session…
NEGOTIATING entities to push to the sync engine…
Event ’syncServicePush’ with entity: com.apple.contacts.Contact for plugin: Contacts
Direction – Mobile device -> Mac
Contacts in history – 457
Add 0 contacts from Pocket
Change 3 contacts from Pocket
Del 0 contacts from Pocket
Event ’syncServicePush’ with entity: com.apple.contacts.Group for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.Phone Number for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.Email Address for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.Street Address for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.Date for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.Related Name for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.URL for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.IM for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.calendars.Calendar for plugin: iCal
Event ’syncServicePush’ with entity: com.apple.calendars.Event for plugin: iCal
Direction – Mobile device -> Mac
Events in history – 0
Add 94 events from Pocket
Change 0 events from Pocket
Del 0 events from Pocket
Event ’syncServicePush’ with entity: com.apple.calendars.Recurrence for plugin: iCal
Event ’syncServicePush’ with entity: com.apple.calendars.DisplayAlarm for plugin: iCal
PUSHING changes to sync engine for entities (
)
MINGLING, invoking prepareToPullChangesForEntityNames: with filteredEntityNames=(null)
PULLING changes from the sync engine…
Event ’syncServicePull’ for plugin: Contacts
Found same on mac – 3
Del 0 contacts from MAC
Add 0 contacts from MAC
Change 0 contacts from MAC
Event ’syncServicePull’ for plugin: iCal
Found same events on mac – 133
Del 0 events from MAC
Add 0 events from MAC
Change 0 events from MAC
Event ’syncServicePull’ for plugin: Notes
Committing accepted changes…
Ended sync session.
Event ’sync’ for plugin: Contacts
Event ’sync’ for plugin: iCal
Event ’sync’ for plugin: Notes
Direction – Mobile device -> Mac
Event ’syncCommit’ for plugin: Contacts
Event ’syncCommit’ for plugin: iCal
Event ’syncCommit’ for plugin: Notes
END SYNCING
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THANKS & GOOD LUCK