Comments on: SyncMate: First Promising Pre-Release News

By: bob hoskins

bob hoskins — Sat, 01 Mar 2008 03:02:30 +0000

bob hoskins...

I Googled for something completely different, but found your page...and have to say thanks. nice read....

By: Vic

Vic — Tue, 26 Feb 2008 10:12:04 +0000

@Everyone -
Please, try using the latest SyncMate version! If you can't get it to work, please delete SyncMate's driver from the device and sync again. If you still can't get it to work, please contact our support team and they would be glad to help.

By: blig

blig — Sun, 24 Feb 2008 00:43:31 +0000

Working fine (sync calendar and contacts) with

T-Mobile SDA (HTC) Tornado
WIndows Mobile 5.0 Smartphone
Macbook Air
OSX 10.5.2

BEGIN SYNCING...
...

END SYNCING

By: megatrebuchet

megatrebuchet — Thu, 21 Feb 2008 16:19:50 +0000

Hi Vic,
I did that and the mac firewall is set to accept all incoming connections .Also I tried with a similar config on my brothers mac with the same results :( .. there is something I am not doing right :(
HELP :P

By: Vic

Vic — Wed, 20 Feb 2008 13:13:48 +0000

@megatrebuchet
Please, check your Mac's native firewall settings. They might be independent, and when Little Snitch allows the connection, native firewall blocks it.

By: megatrebuchet

megatrebuchet — Tue, 19 Feb 2008 13:47:59 +0000

Hi Vic,
I am sorry I did not mention this earlier. MY firewall is set to the accept all in coming connections. I also tried adding backservice.app to the list which happens when I enable the custom option. But it says application not found. I also checked for the phone drivers in the windows folder. They were not installed either.
I am using Little Snitch. Which was completely turned off while installation too :(
Pls advice once again.
Also should I post to the newer post on your blog ?

By: Vic

Vic — Tue, 19 Feb 2008 08:57:17 +0000

@megatrebuchet -
Cant connect to Pocket means that your firewall blocks the connection. You should disable it and then try to connect. If you don't like your firewall to be off, you can add backservice.app to the exceptions list.

By: megatrebuchet

megatrebuchet — Tue, 19 Feb 2008 06:58:38 +0000

hi ,
this all that the log says .. please advice on next step

BackService version: 0.4.1d5
USB driver version: 0.2.3b2
Cant connect to Pocket

By: Vic

Vic — Mon, 18 Feb 2008 15:10:46 +0000

@Luca -
Thank you for letting us know. Your device now is in the list of supported devices. We will be glad to provide you with a free license when we release SyncMate officially.

@megatrebuchet -
What does your log say? Please, check whether your device appears in the device manager. It would be very helpful if you sent us the full log to support@eltima.com so our support team will investigate your issue.

@Dilip -
First of all, you have to check whether the driver has been installed to the device. If the driver has been installed, but it doesn't start, it means your device is locked. In most of the cases Samsung devices are locked. Please, unlock your device using SDA Application Unlock software.

By: Dilip

Dilip — Mon, 18 Feb 2008 01:10:05 +0000

I still cannot get my Samsung Blackjack (i600 in Asia) WM5 to connect with Syncmate. have tried the earlier 2 versions and problem remains. I read some folks have "unlocked application" i am not sure if this is the key - not being a techie a tough one for me to understand and resolve.

So when I connect the phone to the USB syncmate fires up but then when I click the "Connect" button it does not connect up.

Help appreciated... am nervous with all my info just in the phone and no back up since I changed to a mac fm a PC.

Thx

By: megatrebuchet

megatrebuchet — Sat, 16 Feb 2008 11:20:56 +0000

Hey guys .. good job with the pre release candidate and the added support for the dash. Unfortuantely . I am still unable to make it sync with my dash. I am using
A 2.16 macbook with 2megs of ram
10.5.1 leopard
A tmobile dash .. which is unlocked and all out going connections from my pc are allowed.
I also did a hard reset on the phone .. It still failed to sync :(
PLs do help

By: Luca

Luca — Sat, 16 Feb 2008 09:08:27 +0000

I tried Syncmate on Ipaq hx2490 and it works!!

BEGIN SYNCING...
Beginning a sync session...
NEGOTIATING entities to push to the sync engine...
Event 'syncServicePush' with entity: com.apple.bookmarks.Bookmark for plugin: Bookmark
Bookmarks in history - 0
Add 0 bookmarks from Pocket
Change 0 bookmarks from Pocket
Del 0 bookmarks from Pocket
Event 'syncServicePush' with entity: com.apple.bookmarks.Folder for plugin: Bookmark
Event 'syncServicePush' with entity: com.apple.contacts.Contact for plugin: Contacts
Contacts in history - 135
Add 0 contacts from Pocket
Change 0 contacts from Pocket
Del 0 contacts from Pocket
Event 'syncServicePush' with entity: com.apple.contacts.Group for plugin: Contacts
Event 'syncServicePush' with entity: com.apple.contacts.Phone Number for plugin: Contacts
Event 'syncServicePush' with entity: com.apple.contacts.Email Address for plugin: Contacts
Event 'syncServicePush' with entity: com.apple.contacts.Street Address for plugin: Contacts
Event 'syncServicePush' with entity: com.apple.contacts.Date for plugin: Contacts
Event 'syncServicePush' with entity: com.apple.contacts.Related Name for plugin: Contacts
Event 'syncServicePush' with entity: com.apple.contacts.URL for plugin: Contacts
Event 'syncServicePush' with entity: com.apple.contacts.IM for plugin: Contacts
Event 'syncServicePush' with entity: com.apple.calendars.Calendar for plugin: iCal
Event 'syncServicePush' with entity: com.apple.calendars.Event for plugin: iCal
Events in history - 0
Add 2 events from Pocket
Change 0 events from Pocket
Del 0 events from Pocket
Event 'syncServicePush' with entity: com.apple.calendars.Recurrence for plugin: iCal
Event 'syncServicePush' with entity: com.apple.calendars.DisplayAlarm for plugin: iCal
PUSHING changes to sync engine for entities ()
MINGLING, invoking prepareToPullChangesForEntityNames: with filteredEntityNames=(null)
PULLING changes from the sync engine...
Event 'syncServicePull' for plugin: Bookmark
Found same bookmarks on mac - 0
Add 0 bookmarks from MAC
Change 0 bookmarks from MAC
Del 0 bookmarks from MAC
Event 'syncServicePull' for plugin: Contacts
Found same on mac - 0
Add 5 contacts from MAC
AS_ADD_CONTACT error.
AS_ADD_CONTACT error.
Change 22 contacts from MAC
Del 0 contacts from MAC
Event 'syncServicePull' for plugin: iCal
Found same events on mac - 0
Add 0 events from MAC
Change 2 events from MAC
Del 0 events from MAC
Committing accepted changes...
Ended sync session.
Event 'sync' for plugin: Contacts
Event 'sync' for plugin: iCal
Event 'sync' for plugin: Time
Event 'syncCommit' for plugin: Bookmark
Event 'syncCommit' for plugin: Contacts
Event 'syncCommit' for plugin: iCal
Event 'syncCommit' for plugin: Time

END SYNCING

There're some problems with iCal but.....today i tied better and i wrote you later about those problem.
Tnx

By: Will

Will — Fri, 15 Feb 2008 16:08:11 +0000

Still no luck with the Moto Q on 10.5.2

By: Vic

Vic — Fri, 15 Feb 2008 13:01:24 +0000

@TJ -
we cannot guarantee that SyncMate will work with your device. We would be glad if you test it yourself and inform us about the results, whatever those might be.

@Deb M, el_coda, Marcel -
We are very glad that SyncMate works for you. Please, send SyncMate's activity log to beta@eltima.com with the reference to this post to ascertain SyncMate's successful deployment.

@dominic -
Thank you for letting us know. Your device now is in the list of supported devices. We will be glad to provide you with a free license when we release SyncMate officially.

@truggl -
We learn about the supported devices from our users. And we state: "According to our users..." We cannot state for sure why your device refuses to work with SyncMate. To know for sure, we need to see your log, as the log can say much. We would be glad to investigate your case and help you resolve the issue you have encountered. Please, send the full log to our support team to support@eltima.com. FYI, SyncMate supports both WM5 and WM6 devices.

By: Marcel

Marcel — Fri, 15 Feb 2008 10:44:32 +0000

Works beautifully with my MDA Touch Plus/ HTC Touch Dual on my iMac G5 with 10.5.2