Comments on: SyncMate News Coming On And On

By: pda

pda — Tue, 06 May 2008 18:23:54 +0000

pda...

La detección del dispositivo de acceso (móvil, pda, pc…) debería efectuarse de forma automática, aunque dada la amplia variedad de dispositivos móviles y circunstancias de los operadores es posible que algunos casos, sobretodo de fabricantes min...

By: http://blog.eltima.com/2008/02/syncmate-news-coming-on-and-on.html

http://blog.eltima.com/2008/02/syncmate-news-coming-on-and-on.html — Fri, 04 Apr 2008 13:23:55 +0000

[...] writing a post about this entry http://blog.eltima.com/2008/02/syncmate-news-coming-on-and-on.html Stay [...]

By: Mike

Mike — Fri, 21 Mar 2008 20:57:51 +0000

Trying to get syncmate to work has been most frustrating. I've tried several versions of the beta and now the release version 1.1.316. I did get it to install a driver on the my WM6 device (HTC Mogul), but now with the release, when I plug in the device, it does nothing. I've done all the stuff people have suggested like turning off the firewall, reinstalling SyncMate, and I even erased everything on my phone and started over. Nothing helps. Actions log only has two lines: BackService version: 0.4.1d6 USB driver version: 0.2.3b2

This is a problem that tons of people are having and I wonder why it hasn't been solved since 1.0b? A lot of things don't make sense to me like turning off the firewall. I thought the firewall is only for network connections, not USB? Unless Eltima is sending packets home. Last post also says that sync via Wifi is faster than USB? Unless it's usb 1.1, not sure how wifi can be faster. USB 2.0 is 480mbps and 802.11g is only 56mbps

By: paobeleeso

paobeleeso — Fri, 21 Mar 2008 17:37:04 +0000

Thanks for your reply.

Re 2), for example, if I lock my screen, then hit the left soft key to 'unlock', then hit the left soft key again to 'cancel', I have the text 'SyncMate Driver' and the syncmate icon in the icon bar permanently. It stays this way until I unlock the screen.

Re 3), as I have already mentioned in reply to a similar suggestion by Vic (http://blog.eltima.com/2008/02/syncmate-officially-released.html#comment-1486), you seem to be referring to the firewall in Leopard - I cannot add 'Backservice.app' to the 'exception list' because there isn't one in Tiger - I can only open UDP and TCP ports, etc.

Re 4), yes, Wifi's faster and it works through the firewall, but both my mac and the phone need a fixed IP address and an unsecure ad-hoc connection in order to sync, which is quite restrictive

Thanks again

By: Helen White

Helen White — Thu, 20 Mar 2008 10:06:02 +0000

@paobeleeso -
1) We are currently investigating the problem you reported.

2) I kindly ask you to be more specific. Please let us know What has happened before you received the “Syncmate Drivier” text and the icon in the icon bar ?

3) If you need Firewall to be turn on for all programs and services, please add backservice.app to the exception list.
System Preferences -> Security -> Firewall -> Set Access For Specific Services And Applications -> Add backservinote

4) I would recommend you to synchronize via WiFi. Please note that Synchronization via WiFi is faster then via USB cable.

By: Helen White

Helen White — Wed, 19 Mar 2008 15:57:47 +0000

@ Ivy Vine
Please reinstall driver on your device:
1) Remove as_starter.exe and AsyncSvr.dll files from the folder Windows on your device.
2) Reboot you device
3) Connect the it to your Mac.
If it doesn't fix the problem, then maybe Mac firewall is blocking the connection. Please, look through your Mac settings.

By: Ivy Vine

Ivy Vine — Tue, 18 Mar 2008 20:49:04 +0000

I have a Dell Axim x50 which is not listed above, though the x50v (VGA version) is listed to work. I cannot seem to get it to install the driver on my device. The first time I tried, it same up with an error saying I had a conflicting driver already installed (the Missing Sync one) and so I uninstalled it from the device and uninstalled Missing Sync from my Mac, restarted, and nothing. It shows driver on my log (I guess for my Mac) but cannot connect PocketPC... I finally can get the connect button to be available after trying reset of profiles, but sync never is and "connect" gets error (cannot connect device) when clicked. Any idea how to get it to re-install the driver to PocketPC device???

I have uninstalled SyncMate and reinstalled it again *several times* using the uninstaller package, with restarts each time, yet it never attempts to install it (the PocketPC driver) again and my original profile keeps showing back up even after I "reset" all profiles...

This software looks much more promising than the Missing Sync application (as it will only install cab files and not exe while yours *shows* it can do exe even though others have said it *will not*).

Just want to test it out before actually purchasing a license, but unfortunately, I can't get it to attempt the PPC driver install again, or seem to fully uninstall the application from my Mac to try and get another fresh install done.

By: Adam Strzelecki

Adam Strzelecki — Tue, 18 Mar 2008 15:01:33 +0000

@Vic
I got finally the license, thank you... now waiting for fix for Polish locale settings at PDA that generate awkward dates and wrong TZ on import. Hope you got all required info to fix that.
Regards.

By: paobeleeso

paobeleeso — Mon, 17 Mar 2008 18:49:53 +0000

Hello (HTC S710, ibook running Tiger),

I've noticed that syncmate does not seem to be aware of the amount of space on the device's storage card - even when there is no space left, Syncmate keeps on trying to push data across - there is no error message or anything.

And, as another blogger has mentioned, the text 'Syncmate Drivier' and its icon are often in the icon bar on my device. For example, when my screen in locked, I sometimes have this in the icon bar.

My biggest problem with the application is that there is no way through Tiger's firewall when syncing via USB (are you working on a way of fixing this?), and that USB syncs are very slow for large amounts of data, such as iTunes syncing.

I can't really give much more feedback now that the RC beta has expired - I hope that it has been of some help.

By: Vic

Vic — Thu, 13 Mar 2008 14:19:24 +0000

@peter S -
You may experience this problem because of the firewall settings. Alternatively, your device may be locked by the cellular service provider. In many cases this is the problem, and no software will be able to help. It is the external problem.

@Adam Strzelecki -
Our support manager has already sent you the registration code. Did you receive it? In any case, if you haven't receive the registration key, let me know and I will send it to you from my corporate e-mail.

By: Adam Strzelecki

Adam Strzelecki — Thu, 13 Mar 2008 09:52:23 +0000

Still no response after 2 weeks for my last bug report mail (2 months from the first report), neither any free license for bug reporter.
I'd better get an iPhone then :/

By: peter S.

peter S. — Wed, 12 Mar 2008 21:25:31 +0000

Vic,

Hi thanks for the software! I have one of the first versions of the t-mobile dash. My problem right now is that Sync Mate opens up when i connnect it to the USB. BUt i get this error message when i hit the connect button.

"Error:Access denied. Please switch security configuration on your device into application unlocked mode"

please help thanks.

pseng.

By: el_coda

el_coda — Mon, 10 Mar 2008 12:46:19 +0000

Hello,
only for future reference.
The problem:

BackService version: 0.4.1d6
USB driver version: 0.2.3b2
Device platform PocketPC
Device CpuType 2577
Device Version 12779781
Device OS Version 5.1
Device ModelName M60V04
Pocket driver version: 1, 0, 0, 277
AS_GET_MESSAGES @ error.
AS_GET_MESSAGES @ error.
AS_GET_MESSAGES @ error.
Ping Error
Cant connect to Pocket

seems solved after a "Reset profiles" through the syncmate menu.
ivan

By: el_coda

el_coda — Mon, 10 Mar 2008 08:43:27 +0000

Dears,
from today my USB connection is not working.
Yesterday I synced via wifi... this is my log:

thnks

By: craig

craig — Sun, 09 Mar 2008 22:21:23 +0000

Hi,

Still not working with an HTC Touch via Bell Mobility. Do you have some kind of remedial help for those who can't seem to find any solutions after messing with firewalls, deleting software on the device and endless re-starts?

Cheers!

Craig.