Comments on: SyncMate Officially Released!

By: Alex Taylor

Alex Taylor — Fri, 31 Jul 2009 07:05:21 +0000

@ Terry Phillips - Please download the latest SyncMate build (2.0.0.807). If the problem repeats in new build, please, make sure to check this article and send us SyncMate Activity log or the system log messages during connection. To find a system log please follow Applications -> Utilities -> Console - Launch. Choose System log and copy the messages related to the required event.

By: Terry Phillips

Terry Phillips — Thu, 23 Jul 2009 10:00:20 +0000

Build 2.0.0.800
BackService version: 0.4.2b25
USB driver version: 0.2.4b13
Device platform PocketPC
Device CpuType 2577
Device Version 1391591941
Device OS Version 5.2
Device ModelName HERM100
Installing driver on pocket…
Cant connect to Pocket (Connect error)
Device platform PocketPC
Device CpuType 2577
Device Version 1391591941
Device OS Version 5.2
Device ModelName HERM100
Installing driver on pocket…
Cant connect to Pocket (Connect error)
Device platform PocketPC
Device CpuType 2577
Device Version 1391591941
Device OS Version 5.2
Device ModelName HERM100
Driver found. Starting…
Pocket driver version: 2, 0, 0, 320
Driver found. Starting…
Pocket driver version: 2, 0, 0, 320

BEGIN SYNCING…

Check connections.

Start sync service session.
Registering the client for the first time…
Beginning a sync session for connection Terry Phillips (PocketConnection)
Timed out trying to create a Sync Session
Push for connection Terry Phillips (PocketConnection) failed.
Start sync session failed.

Start sync rest plugins

END SYNCING

Can you help with this and tell me why my sync failed? I really need help with this…thanks.

By: alex.taylor

alex.taylor — Thu, 14 May 2009 07:21:29 +0000

@ Ward -
Please let us know whether your Mac OS is Leopard or Tiger and we will send you the tutorial on how to add SyncMate to firewall exceptions.

By: Ward

Ward — Wed, 13 May 2009 17:56:02 +0000

So does a person have to turn-off their firewall every time? The program works with the firewall off but I’d sure like to know what port numbers to open so my firewall can remain running.

By: Al

Al — Wed, 18 Feb 2009 17:31:26 +0000

well i’ve checked all of those options and no change. I have done one thing which may have caused the problem. i used iSync to sync with a nokia phone i had whilst i waited for a replacement. i’ve deleted that device from isync and reset sync history, but no joy:

Feb 18 17:27:57 al-batess-mac-pro kernel[0]: DescLen 41 Microsoft RNDIS virtual adapter miniport.
Feb 18 17:27:57 al-batess-mac-pro kernel[0]: Enter com_eltima_async_Rndis::getPacketFilters(this=0×61a6e00,group=IONetworkFilterGroup,filters=0×34e17bec).
Feb 18 17:27:57 al-batess-mac-pro kernel[0]: Leave com_eltima_async_Rndis::getPacketFilters(rs=00000000).
Feb 18 17:27:57 al-batess-mac-pro kernel[0]: Enter com_eltima_async_Rndis::getHardwareAddress(this=0×61a6e00,addr=0×34e17c36).
Feb 18 17:27:57 al-batess-mac-pro kernel[0]: Leave com_eltima_async_Rndis::getHardwareAddress(rs=00000000).
Feb 18 17:27:57 al-batess-mac-pro kernel[0]: Enter com_eltima_async_Rndis::getPacketFilters(this=0×61a6e00,group=IOEthernetWakeOnLANFilterGroup,filters=0×34e17c3c).
Feb 18 17:27:57 al-batess-mac-pro kernel[0]: Leave com_eltima_async_Rndis::getPacketFilters(rs=00000000).
Feb 18 17:27:57 al-batess-mac-pro kernel[0]: Leave com_eltima_async_Rndis::start(rs=1)
Feb 18 17:27:57 al-batess-mac-pro kernel[0]: com_eltima_async_Rndis: Ethernet address 80:00:60:0f:e8:00
Feb 18 17:27:57 al-batess-mac-pro kernel[0]: Enter com_eltima_async_Rndis::enable(this=0×61a6e00,netif=0×45fef00).
Feb 18 17:27:57 al-batess-mac-pro kernel[0]: Enter com_eltima_async_Rndis::enableDevice(this=0×61a6e00)
Feb 18 17:27:57 al-batess-mac-pro kernel[0]: Leave com_eltima_async_Rndis::enableDevice(rs=00000000)
Feb 18 17:27:57 al-batess-mac-pro kernel[0]: Leave com_eltima_async_Rndis::enable(rs=00000000).
Feb 18 17:27:59 al-batess-mac-pro kernel[0]: Input aborted e00002ed
Feb 18 17:28:00 al-batess-mac-pro kernel[0]: Enter com_eltima_async_NavelClient::initWithTask(this=0×4ea5980,owningTask=0404d308,security_id=0×404d308,type=0).
Feb 18 17:28:00 al-batess-mac-pro kernel[0]: Leave com_eltima_async_NavelClient::initWithTask(rs=1).
Feb 18 17:28:00 al-batess-mac-pro SyncMate[220]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary.
Feb 18 17:28:00 al-batess-mac-pro kernel[0]: Enter com_eltima_async_NavelClient::start(this=0×4ea5980,provider=0×400c900).
Feb 18 17:28:00 al-batess-mac-pro kernel[0]: Leave com_eltima_async_NavelClient::start(rs=1)
Feb 18 17:28:00 al-batess-mac-pro kernel[0]: Enter com_eltima_async_NavelClient::getTargetAndMethodForIndex(this=0×4ea5980,target=0×5aedabbc,index=1)
Feb 18 17:28:00 al-batess-mac-pro kernel[0]: Leave com_eltima_async_NavelClient::getTargetAndMethodForIndex(rs=0×33f26818)
Feb 18 17:28:00 al-batess-mac-pro kernel[0]: Enter com_eltima_async_NavelClient::PutActiveMode(this=0×4ea5980,mode=1)
Feb 18 17:28:00 al-batess-mac-pro kernel[0]: Leave com_eltima_async_NavelClient::PutActiveMode(rs=0)
Feb 18 17:28:00 al-batess-mac-pro kernel[0]: Enter com_eltima_async_NavelClient::clientClose(this=0×4ea5980)
Feb 18 17:28:00 al-batess-mac-pro kernel[0]: Leave com_eltima_async_NavelClient::clientClose(rs=0)
Feb 18 17:28:00 al-batess-mac-pro kernel[0]: Enter com_eltima_async_NavelClient::stop(this=0×4ea5980,provider=0×400c900)
Feb 18 17:28:00 al-batess-mac-pro kernel[0]: Leave com_eltima_async_NavelClient::stop().
Feb 18 17:28:00 al-batess-mac-pro kernel[0]: Enter com_eltima_async_NavelClient::initWithTask(this=0×890f880,owningTask=0404d308,security_id=0×404d308,type=0).
Feb 18 17:28:00 al-batess-mac-pro kernel[0]: Leave com_eltima_async_NavelClient::initWithTask(rs=1).
Feb 18 17:28:00 al-batess-mac-pro kernel[0]: Enter com_eltima_async_NavelClient::start(this=0×890f880,provider=0×400c900).
Feb 18 17:28:00 al-batess-mac-pro kernel[0]: Leave com_eltima_async_NavelClient::start(rs=1)
Feb 18 17:28:00 al-batess-mac-pro kernel[0]: Enter com_eltima_async_NavelClient::getTargetAndMethodForIndex(this=0×890f880,target=0×5aefabbc,index=1)
Feb 18 17:28:00 al-batess-mac-pro kernel[0]: Leave com_eltima_async_NavelClient::getTargetAndMethodForIndex(rs=0×33f26818)
Feb 18 17:28:00 al-batess-mac-pro kernel[0]: Enter com_eltima_async_NavelClient::PutActiveMode(this=0×890f880,mode=1)
Feb 18 17:28:00 al-batess-mac-pro kernel[0]: Leave com_eltima_async_NavelClient::PutActiveMode(rs=0)
Feb 18 17:28:00 al-batess-mac-pro kernel[0]: Enter com_eltima_async_NavelClient::clientClose(this=0×890f880)
Feb 18 17:28:00 al-batess-mac-pro kernel[0]: Leave com_eltima_async_NavelClient::clientClose(rs=0)
Feb 18 17:28:00 al-batess-mac-pro kernel[0]: Enter com_eltima_async_NavelClient::stop(this=0×890f880,provider=0×400c900)
Feb 18 17:28:00 al-batess-mac-pro kernel[0]: Leave com_eltima_async_NavelClient::stop().
Feb 18 17:28:00 al-batess-mac-pro SyncMate[220]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary.
Feb 18 17:28:00 al-batess-mac-pro [0x0-0x1d01d].com.Eltima.SyncMate[220]: objc[220]: Class FolxCenterImageButtonCell is implemented in both /Applications/SyncMate.app/Contents/PlugIns/sync_calllog.bundle/Contents/MacOS/sync_calllog and /Applications/SyncMate.app/Contents/PlugIns/sync_smsmanager.bundle/Contents/MacOS/sync_smsmanager. Using implementation from /Applications/SyncMate.app/Contents/PlugIns/sync_smsmanager.bundle/Contents/MacOS/sync_smsmanager.
Feb 18 17:28:00 al-batess-mac-pro [0x0-0x1d01d].com.Eltima.SyncMate[220]: objc[220]: Class FolxCenterTextFieldCell is implemented in both /Applications/SyncMate.app/Contents/PlugIns/sync_calllog.bundle/Contents/MacOS/sync_calllog and /Applications/SyncMate.app/Contents/PlugIns/sync_smsmanager.bundle/Contents/MacOS/sync_smsmanager. Using implementation from /Applications/SyncMate.app/Contents/PlugIns/sync_smsmanager.bundle/Contents/MacOS/sync_smsmanager.
Feb 18 17:28:00 al-batess-mac-pro [0x0-0x1d01d].com.Eltima.SyncMate[220]: Build 1.4.1.367
Feb 18 17:28:00 al-batess-mac-pro [0x0-0x1d01d].com.Eltima.SyncMate[220]: BackService version: 0.4.2b19
Feb 18 17:28:00 al-batess-mac-pro [0x0-0x1d01d].com.Eltima.SyncMate[220]: USB driver version: 0.2.4b9
Feb 18 17:28:13 al-batess-mac-pro [0x0-0x1d01d].com.Eltima.SyncMate[220]: Can’t activate RAPI session.

By: Vic

Vic — Wed, 18 Feb 2009 13:07:17 +0000

@ Al –
Please note that the first connection should be established via USB in order to install SyncMate driver on the mobile device. Normally SyncMate driver installation will pop up on your mobile device as soon as you attach it to your Mac. If it doesn’t happen please check the following:

1) One of the possible reasons for connection failure is that Mac firewall blocks the connection or PDA firewall blocks driver installation. On Mac, try this: System Preferences -> Security/Sharing (Internet and Network)-> Firewall -> Allow All Incoming Connections.
I understand that setting your firewall to Allow all incoming connections is scary, but the fact is (confirmed by our testers and multiple clients reports) that Mac firewall’s behavior is somewhat strange.

Still, you can try to temporary allow all connections to make sure that the problem is caused by the firewall.

2) If you are using Windows Mobile 6, we recommend to enable “Advanced network functionality”. To do this, on your device go to: Start -> Settings -> Connections -> USB to PC.

3) Please, switch your mobile to a device mode. As you perhaps know the mobile phone can be detected by Mac in two modes: as a drive with folders or as a device (available for syncing). The mode which is to be enabled is called RNDIS or Active Sync Mode (differs depending on the device model).

4) Start > Program > Activ Sync > Menu > Connections > check box “Sync all PCs using this connection” > drop down list USB

5) Please follow System Preferences -> Sharing -> Internet Sharing. If “USB Ethernet (en1)” or “Win mobile device” option is enabled please uncheck it. Then restart your Mac.

6) Perhaps the access to your mobile device is password protected. Please check it.

If the problem persists please send us SyncMate Actions log for investigation.
To find SyncMate Actions log please follow: Plugins -> Other Plugins -> Actions log

By: Al

Al — Wed, 18 Feb 2009 12:15:05 +0000

Recently upgraded to an HTC Touch Pro running WM6.1. No longer able to connect to the phone. says connecting, then no connection made and nothing in log. Any suggestions for making a connection?

Build 1.4.1.367
BackService version: 0.4.2b19
USB driver version: 0.2.4b9

By: Vic

Vic — Mon, 08 Dec 2008 14:22:39 +0000

@ Christian –
It seems that you have Windows Mobile 2.1 installed to your device. Unfortunately, SyncMate supports only Windows Mobile 5.

By: Christian

Christian — Sat, 06 Dec 2008 18:58:44 +0000

Hello guys,
I recently installed the (normal) version of syncmate.
After plugin my device (HTC Touch Elfin with Onyx 2.1 WM) all i get in my log is this:

BEGIN SYNCING…
Event ’syncRefresh’ for plugin: Kontakte
Event ’syncRefresh’ for plugin: iCal
Beginning a sync session…
Timed out trying to create a Sync Session

END SYNCING

What am I doing wrong?
I’m looking forward to an answer.
Kind regards, Christian

By: Vic

Vic — Thu, 28 Aug 2008 12:18:55 +0000

@ Daniel Long -
You will be able to see iCal notes even in the free version. If your synchronized calendar even has a note, it should be visible in your device, too.

By: Daniel Long

Daniel Long — Thu, 21 Aug 2008 23:47:44 +0000

Thanks, Vic.

Can I just confirm this. I know Notes, by itself, is only in the Expert Edition. Do I need the upgrade to see the notes that are a part of iCal and my WIndows Mobile 6.1’s calendar entries? These are not standalone “Notes” data.

Thanks again. Once confirmed, I will probably make the upgrade purchase.

daniel

By: Vic

Vic — Wed, 20 Aug 2008 10:09:10 +0000

@ Daniel Long -
According to your LOG, nothing even happened to your notes. Have you checked the needed plugin?

By: Daniel Long

Daniel Long — Sun, 17 Aug 2008 23:45:36 +0000

Hello

I cannot seem to sync the notes in iCal to my device (Samsung i900). Everything else I need works, however.

Can you help?

daniel

Build 1.4.0.350
BackService version: 0.4.2b19
USB driver version: 0.2.4b9
Device platform PocketPC
Device CpuType 2577
Device Version 1328415237
Device OS Version 5.2
Device ModelName SGH-i900
Pocket driver version: 1, 0, 0, 290
AS_CHECKINET error

BEGIN SYNCING…
Beginning a sync session…
NEGOTIATING entities to push to the sync engine…
Event ’syncServicePush’ with entity: com.apple.contacts.Contact for plugin: Contacts
Direction – Mac Mobile device
Contacts in history – 613
Add 0 contacts from Pocket
Change 0 contacts from Pocket
Del 0 contacts from Pocket
Event ’syncServicePush’ with entity: com.apple.contacts.Group for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.Phone Number for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.Email Address for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.Street Address for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.Date for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.Related Name for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.URL for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.IM for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.calendars.Calendar for plugin: iCal
Event ’syncServicePush’ with entity: com.apple.calendars.Event for plugin: iCal
Direction – Mac Mobile device
Events in history – 0
Add 152 events from Pocket
Change 0 events from Pocket
Del 0 events from Pocket
Event ’syncServicePush’ with entity: com.apple.calendars.Recurrence for plugin: iCal
Event ’syncServicePush’ with entity: com.apple.calendars.DisplayAlarm for plugin: iCal
PUSHING changes to sync engine for entities (
)
MINGLING, invoking prepareToPullChangesForEntityNames: with filteredEntityNames=(null)
PULLING changes from the sync engine…
Event ’syncServicePull’ for plugin: Contacts
Found same on mac – 0
Add 1 contacts from MAC
Change 0 contacts from MAC
Del 0 contacts from MAC
Event ’syncServicePull’ for plugin: iCal
Found same events on mac – 279
Add 0 events from MAC
Change 4 events from MAC
Del 0 events from MAC
Committing accepted changes…
Ended sync session.
Event ’sync’ for plugin: Contacts
Event ’sync’ for plugin: iCal
Event ’syncCommit’ for plugin: Contacts
Event ’syncCommit’ for plugin: iCal

END SYNCING

By: Vic

Vic — Tue, 05 Aug 2008 10:03:13 +0000

I am sorry, but we are unable to provide support for the products we do net sell or develop.

By: Nekbeth

Nekbeth — Sat, 02 Aug 2008 21:34:28 +0000

I have another question Vic, Is there a way to sync an ipodTouch to my mac with Syncmate (or another software) via WiFi?