If the problem persists please send us SyncMate Activity log and system log messages during connection.

To find System.log please follow Applications -> Utilities -> Console – Launch. Choose System log, clear it (tool bar button – Clear Display), connect your mobile device and send us the messages from system log.

I just downloaded the latest version of sync mate and am having trouble connecting it to my HTC Touch Pro 2 (Sprint) with a MBPro with Snow Leopard.

The application installed, installed the driver, checked for and downloaded a software update, then as the program loads, proceeding to the ‘add a connection’ menu, it searches for the htc and says that its connecting, then nothing happens, the loading dialogue disappears and the next button never becomes clickable.

My HTC is recognized in network connections, so I know that the mac is reading it, but I dont have any way to update and backup my phone, any help is appreciated!

Won’t Sync though it shows it did.

BEGIN SYNCING…
Beginning a sync session…
NEGOTIATING entities to push to the sync engine…
Event ’syncServicePush’ with entity: com.apple.contacts.Contact for plugin: Contacts
Direction – Mac Mobile device
Contacts in history – 85
Add 0 contacts from Pocket
Change 0 contacts from Pocket
Del 0 contacts from Pocket
Event ’syncServicePush’ with entity: com.apple.contacts.Group for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.Phone Number for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.Email Address for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.Street Address for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.Date for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.Related Name for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.URL for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.contacts.IM for plugin: Contacts
Event ’syncServicePush’ with entity: com.apple.calendars.Calendar for plugin: iCal
Event ’syncServicePush’ with entity: com.apple.calendars.Event for plugin: iCal
Direction – Mac Mobile device
Events in history – 68
Add 0 events from Pocket
Change 0 events from Pocket
Del 0 events from Pocket
Event ’syncServicePush’ with entity: com.apple.calendars.Recurrence for plugin: iCal
Event ’syncServicePush’ with entity: com.apple.calendars.DisplayAlarm for plugin: iCal
PUSHING changes to sync engine for entities (
)
MINGLING, invoking prepareToPullChangesForEntityNames: with filteredEntityNames=(null)
PULLING changes from the sync engine…
Event ’syncServicePull’ for plugin: Contacts
Found same on mac – 0
Add 42 contacts from MAC
AS_ADD_CONTACT error. record={
ContactID = “BA53D29B-6777-4A08-ACE6-8E466EDBF3BE”;
}
AS_ADD_CONTACT error. record={
ContactID = “5ED33693-85A6-464B-893C-FED2A7558DE4″;
}
AS_ADD_CONTACT error. record={
ContactID = “3E09E23F-F8E0-42A1-9A28-99C5A5E09429″;
}
AS_ADD_CONTACT error. record={
ContactID = “3CAC4A1D-7981-49E4-B0AE-804D6C0EBBEA”;
}
AS_ADD_CONTACT error. record={
ContactID = “980AEB27-7C07-43FA-9406-3B8E77D768A7″;
}
AS_ADD_CONTACT error. record={
ContactID = “4AF882B8-CA12-48A2-8CE4-1D4BAC2042D5″;
}
AS_ADD_CONTACT error. record={
ContactID = “E9910B0E-0A32-4166-877D-6888CB8D4B6A”;
}
Change 0 contacts from MAC
Del 0 contacts from MAC
Event ’syncServicePull’ for plugin: iCal
Found same events on mac – 0
Add 0 events from MAC
Change 0 events from MAC
Del 0 events from MAC
Committing accepted changes…
Ended sync session.
Event ’sync’ for plugin: Contacts
Event ’sync’ for plugin: iCal
Event ’syncCommit’ for plugin: Contacts
Event ’syncCommit’ for plugin: iCal

END SYNCING

Please make sure that Mac firewall doesn’t block the connection and PDA firewall doesn’t blocks driver installation. So look through PDA and your Mac settings.
System Preferences -> Security/Sharing (Internet and Network)-> Firewall -> Allow All Incoming Connections. Check whether the option “advanced network functionality” is enabled (Start->Settings->Connections->USB to PC).
If the problem persists, please contact our support team at support@eltima.com

Thanks.

LD