Comments on: New SyncMate at Your Service

By: siva

siva — Sat, 19 Sep 2009 05:02:22 +0000

Thank you very much again. Your help is very valuable.

By: Vic

Vic — Fri, 27 Feb 2009 09:33:05 +0000

@ Andrew Tillinghast
1. please check your login and password
2. maybe firewall is blocking the connection. Please follow:
System Preferences -> Security/Sharing (Internet and Network) -> Firewall -> Allow All Incoming Connections.

By: Andrew Tillinghast

Andrew Tillinghast — Thu, 26 Feb 2009 20:09:45 +0000

Recent problem with syncmate, when I try the sync at work I get an error “Can not connect to google.com” but I can connect fine from the same Mac via Safari and Firefox.

It seems to work correctly when I do the sync on the same laptop while at home (at least it did last time I tried it)

By: Vic

Vic — Wed, 18 Feb 2009 13:00:52 +0000

@ the stickie euro problem –
In the next SyncMate version Notes will be synced with notes on Mac OS Mail. We will investigate the issue with the Euro sign. Are you using the latest SyncMate build?

By: the stickie euro problem

the stickie euro problem — Tue, 17 Feb 2009 19:36:34 +0000

Hello,
there is a problem if a stickie contains a €(Euro) Sign it crashes the syncing and produces a Ä (A Desires) – Would be great if you could fix that so that the version works – And it would be Great if the Notes would not be synced back to the Stickies rather to the Notes in Mac OS Mail. Is that possible? Thanks alot you did a great software

By: Vic

Vic — Mon, 09 Feb 2009 12:58:47 +0000

Unfortunately, SyncMate does not support Pocket PC Version 4.20.0. We support Windows Mobile Pocket PC 2005/2006.

By: Deborah

Deborah — Sun, 08 Feb 2009 02:52:46 +0000

I’m switching to Mac, and have an HP iPaq I’ve been using for years on my PC with ActiveSync and Outlook. I’ve been desperately trying to find a way to sync my calendar and contacts, and found your software. Looked like just the thing, so I downloaded it and installed the free version. I plugged in the sync cord to the USB port on my MacBook and….nothing. It seems to simply not see it at all…the “connect” and “mount disk” buttons are greyed out. I have been reading all of your help files and message posts and nothing I’ve found seems to solve the problem. I just sync-ed it to my PC, so I know that it’s not a problem with the handheld. I’ve turned off the firewall on Leopard, tried setting up iSync, but still nothing. My device runs Pocket PC Version 4.20.0 (Build 14053). The SyncMate log says “Can’t open input server /Library/InputManagers/” Thanks very much for your help…I really would like to see this work!!

By: Vic

Vic — Tue, 13 Jan 2009 09:35:28 +0000

@ jono –
please, go to iSync Preferences and enable Sync Service.

By: jono

jono — Mon, 12 Jan 2009 23:37:39 +0000

hi there, i’m having a crazy time wrapping my head around all the talk of targeting problems in syncmate.
basically, my htc dash(s620) launched syncmate upon connection via usb, installed the driver, and syncmate allows me to mount disc, connect etc… but i get the following log…

BEGIN SYNCING…
Beginning a sync session…
Timed out trying to create a Sync Session

END SYNCING

note.. i have firewall on mac disabled, and advanced networking enabled via usb on the phone. i’m using WM6.1.
activesync set to usb yada yada.
i’m stuck.
thanks in advance guys!

By: Vic

Vic — Fri, 26 Dec 2008 14:05:59 +0000

@ vlada –
Perhaps the storage mode is enabled on your mobile device.Please check if RNDIS mode is enabled. However, we still ask you to send us your SyncMate logs.
To find SyncMate Action log please follow: Plugins -> Other Plugins -> Action log
To find a system log please follow Applications -> Utilities -> Console – Launch. Choose System log and copy the messages related to the required event.

By: vlada

vlada — Thu, 25 Dec 2008 20:06:07 +0000

yes via USB, vhen I connect mobile as disk, works well, but I can not synchronize:( thanks

By: Vic

Vic — Thu, 25 Dec 2008 12:54:39 +0000

@ vlada –
According to the screenshots you’ve sent us there is no Windows Mobile Device in your Network devices. Do you connect via USB?

By: vlada

vlada — Wed, 24 Dec 2008 14:05:06 +0000

Thanks you very much,

But me problem stay.

Here is config pictures:

http://publicftp.ns.greep.cz/syncmate/

Where is these log, please?

To find SyncMate Action log please follow: Plugins -> Other Plugins -> Action log

By: Vic

Vic — Wed, 24 Dec 2008 10:08:31 +0000

@ vlada –
Please note that the first connection should be established via USB in order to install SyncMate driver on the mobile device. Normally SyncMate driver installation will pop up on your mobile device as soon as you attach it to your Mac. If it doesn’t happen please check the following:

1) One of the possible reasons for connection failure is that Mac firewall blocks the connection or PDA firewall blocks driver installation. On Mac, try this: System Preferences -> Security/Sharing (Internet and Network)-> Firewall -> Allow All Incoming Connections.
I understand that setting your firewall to Allow all incoming connections is scary, but the fact is (confirmed by our testers and multiple clients reports) that Mac firewall’s behavior is somewhat strange.

Still, you can try to temporary allow all connections to make sure that the problem is caused by the firewall.

2) If you are using Windows Mobile 6, we recommend to enable “Advanced network functionality”. To do this, on your device go to: Start -> Settings -> Connections -> USB to PC.

3) Please, switch your mobile to a device mode. As you perhaps know the mobile phone can be detected by Mac in two modes: as a drive with folders or as a device (available for syncing). The mode which is to be enabled is called RNDIS or Active Sync Mode (differs depending on the device model).

4) Start > Program > Activ Sync > Menu > Connections > check box “Sync all PCs using this connection” > drop down list USB

5) Please follow System Preferences -> Sharing -> Internet Sharing. If “USB Ethernet (en1)” or “Win mobile device” option is enabled please uncheck it. Then restart your Mac.

6) Perhaps the access to your mobile device is password protected. Please check it. If the problem persists please send us SyncMate Action log for investigation.
To find SyncMate Action log please follow: Plugins -> Other Plugins -> Action log

By: vlada

vlada — Tue, 23 Dec 2008 13:20:54 +0000

Hello, I have problem with my HTC touch HD ( windows mobile 6.1):
When connecting the device with my computer, nothing happens – the device doesn’t get recognized by my Mac (OS 10.5.6), I cannot sync anything.

LOG:

Build 1.4.1.367
BackService version: 0.4.2b19
USB driver version: 0.2.4b9
BEGIN SYNCING…
Can’t create RAPI fore.
Cant connect to Pocket
END SYNCING

please help