Comments on: SyncMate 1.4 Giveaway at UsingMac

By: Alex Taylor

Alex Taylor — Mon, 01 Feb 2010 12:45:59 +0000

@ Peter -
Peter, it is not quite clear what caused this issue at your mobile device. We have never been reported of such an issue before and SyncMate driver shouldn’t have caused it.
If this issue occurs once again, please, provide us with detailed explanation/steps (anything that will help reproduce error). Thank you.
With regards to installing SyncMate driver on your mobile device we would recommend you to install it into internal memory.

By: Peter

Peter — Fri, 29 Jan 2010 16:49:49 +0000

Hmm there is no crash report as it was the phone that crashed and required a hard restart. This is the activity log:

Device Inserted
Device platform SmartPhone
Device Version 81003013
Device OS Version 5.2
Device ModelName SPV E650
DeviceInfo
Installing driver on pocket…
No free space on device or storage is read only.
Write file/Windows/SyncMate.arm.CAB error.
Install error.
Cant connect to Pocket (Connect error)

Note the device has already synced once before and the driver was running on my phone at the time. Syncmate seemed to not see the driver and install it again. My phone has about 1GB free space so the should of been enough room if it wanted it. At this point the phone went very slow and got graphical errors and required a hard restart.
It seems to be fine now and syncs great just not sure what caused that problem.

Thanks

By: Alex Taylor

Alex Taylor — Fri, 29 Jan 2010 08:40:33 +0000

@ Peter –
Peter, concerning your problems with SyncMate – please, send us Activity Log and crash report in order we could investigate this issue. Thanks!

By: Peter

Peter — Fri, 29 Jan 2010 02:43:43 +0000

I love Syncmate everything I needed to sync my SPV E650 with my iMac. Though I have had minor issues with this software from the firewall blocking it to the phone being unable to sync due to a strange *out of free space* error that led to the phone crashing completely, I hope that one doesn’t come back again.
Other than that its amazing! I’m tempted to upgrade to expert at some point.

By: Alex Taylor

Alex Taylor — Mon, 23 Nov 2009 12:07:00 +0000

@ Stefan Haller –
Thanks for your comment, please stay with our blog in order to get fresh news about SyncMate!

By: Stefan Haller

Stefan Haller — Fri, 20 Nov 2009 16:53:58 +0000

Hi,

I recently upgraded to Expert version and I’m very satiesfied with it. As some others I wish to see support for Android based mobiles in the future too. I’m thinking about buying the DSTL1 from General Mobile. so it would be very sad when I had to buy another software to keep that one on sync.

Regards,
Stefan

By: Alex Taylor

Alex Taylor — Tue, 17 Nov 2009 08:03:36 +0000

@ Mark - Thanks a lot for your suggestion! We're discussing the possibility of adding Android support, so please, stay with our blog in order to get the latest news about our software or you can subscribe to our Product Updates notifications here.

By: Mark

Mark — Mon, 16 Nov 2009 01:25:27 +0000

I would also love android phone support instead of having to sync as a usb drive. More straight forward integration would be great and many people are moving to the android OS!

By: Alex Taylor

Alex Taylor — Tue, 06 Oct 2009 07:39:08 +0000

@ Minh -
We’d be happy to help you if you provided more info.
Please specify your step-by-step actions, what exactly you do and where, so we can reproduce your actions and see where exactly the problem occurs.
In what plugin does it crash?
Please send us the crash report.

*Usually, when the application crashes you may see a dialog with 3 buttons “restart the application”, “ignore crash” and “report”. Please press “report”, copy and send it to us.

** Our Return Policy can be reached from the product’s purchase page, the direct link to it is http://wiki.eltima.com/policies/return-policy.html.
As can be derived from it: “We will be glad to return your investment when we are sure the product is malfunctioning (i.e. doesn’t function according to the features declared at a product’s homepage) on a client’s computer (mobile device) and we receive assistance in finding out the reason on the side of our customer.”

By: Minh

Minh — Tue, 06 Oct 2009 04:20:31 +0000

Used the trial without incident but when paid and activated the expert edition, the software crashed constantly on my MAC when trying to use the previously locked features and would not work at all. Requested a refund almost immediately but was declined without explanation. Would not recommend this software and worse, dealing with Eltima or Element5.

By: alex.taylor

alex.taylor — Thu, 02 Jul 2009 07:39:50 +0000

@ joe - You can download SyncMate Free Edition here and try out its sync possibilities!

By: joe

joe — Thu, 02 Jul 2009 04:48:35 +0000

i have a touch pro and would love this solution.

By: alex.taylor

alex.taylor — Fri, 19 Jun 2009 09:59:44 +0000

@ Maakie –
Thanks a lot for your suggestion, our Developers Team will surely consider it.

By: Maaike

Maaike — Fri, 19 Jun 2009 09:25:39 +0000

I’ve been a happy SyncMate user for a long time now, good job! But soon I’m planning to get an Android phone. So here’s a feature request: would it be possible to make Syncmate work with Android? Right now is quite hard to sync Android phones with the Mac addressbook and iCal – you can’t do it without uploading all info to Google first. Syncmate + Android would be a great solution!